Patient Access Representative

| Greater Denver Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
How you impact patients and practices:
As a Patient Access Representative, you will be a part of a highly engaged and supportive team who is impacting a patient's ability to receive the highest quality orthodontic care. You will be an Insurance Detective in a fast-paced, dynamic environment.
Within 1-2 Months You Will
  • Go through OrthoFi Training and get to know the company from a high level view.
  • Attend eligibility training to get to know what you'll be doing on a day to day basis with a goal of learning 1-5 new carriers per week along with phone procedures and carrier portals.
  • Get to know our internal system as well as tools like GSuite, Slack, Jira, and PureCloud.
  • Know your expectations of the Patient Access Representative role.
  • Have your work Quality Controlled (QC) to ensure you are learning the system properly and update as necessary.
  • Express a desire to learn and take accountability for your work.
  • Start your bi-weekly 1:1s with your lead to go over expectations of the role as well as review progress.
  • Have a great team of experienced coordinators to help you answer your questions!

Within 3-4 Months You Will
  • Learn 5+ new carriers per week.
  • Continue to review and update any QCs.
  • Understand coordination of insurance in instances with multiple plans.
  • Full understanding of insurance network landscape and ability to effectively navigate that network to assist our patients and practices.
  • Have a great foundation of how to multitask between phone calls and carrier portals.
  • Continue to have a great team of experienced coordinators to help you answer your questions!

Within 4-6 Months You Will
  • Be an eligibility expert taking on patients who are in the office and need insurance verified quickly and accurately.
  • Maintain a high QA score of 92% or greater as well as exceeding daily output expectations as set by the team.
  • Independently able to verify insurance using all available approaches.
  • Complete work on the Past Due query, JIRAs (Level 1), and assistance with any practice chat as needed.
  • Be another great resource for newer coordinators who are in the beginning stages of learning the role.

Skill Set:
  • Experience with processing medical insurance claims and/or eligibility checks (orthodontic or dental claims management preferred) is a plus.
  • Prior experience managing claims while working as a Front Desk Receptionist or Treatment Coordinator is a plus.
  • Demonstrated ability to multi-task and solve poorly defined problems.
  • Strong analytical and problem solving skills.
  • Excellent communication skills - written, verbal and active listening.
  • Proficient with Microsoft Office and/or Google Documents.
  • Have the ability to learn and utilize business related software systems.
  • Must exhibit empathy and compassion for patients.
  • Ability to self manage and adapt to change quickly, as well as show a sense of urgency.
  • Strong judgment and decision making abilities.
  • Natural curiosity with a strong aptitude to learn quickly.
  • Very strong technical aptitude.
  • Desire to want to take on responsibility and learn new areas of the OrthoFi system.
  • Have accountability for their own work.
  • High school Diploma required, some college experience a plus.

Physical Requirements and Work Environment
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. The noise level is moderate.
  • This is a largely sedentary role and sitting will be required for long periods of time
  • Standing, lifting, reaching, bending, stooping will be frequently required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions

Who We Are
OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We're looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people's lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!
What's in it for you...
  • Full medical, dental, and vision benefits with 100% employer paid options
  • 401(k) match
  • Supportive culture with one-of-a-kind growth and development opportunities
  • Option to work from home or in the office
  • Employer HSA contribution
  • Paid Parental Leave
  • Company and team outings
  • Peer-to-peer recognition program
  • Casual dress atmosphere
  • Company sponsored premium subscription to the Calm app
  • Vendor discounts

Compensation: $16 - 16.50/hour
**Please note that the above compensation information is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Physical Requirements and Work Environment
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. The noise level is moderate.
  • This is a largely sedentary role and sitting will be required for long periods of time
  • Standing, lifting, reaching, bending, stooping will be frequently required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions

Please note that for the first 3 months of employment, there will be training with a start time of 7:00 am MST. Post training, shift times can start anywhere between 8-10 am MST each day.
Work Authorization: You must be authorized to work for any employer in the US.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • TypescriptLanguages
    • AWS LambdaLanguages
    • Angular (7)Languages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ZohoCRM

Location

Fun fact! Our building used to be a manufacturing facility for Ford Model T cars. We're conveniently located at I25 and Broadway.

An Insider's view of OrthoFi

How does your team reward individual success?

We use a program called Kazoo to publicly reward and recognize team members. This is widely used, and is a great way to show your teammates some love for their hard work. We also reward team members who have received the most recognition for OrthoFi's core values.

Will Hoberg

Product Manager

What kinds of technical challenges do you and your team face?

We face challenges quite similar to other web shops, in that we have a legacy platform that could always be shinier and more robust, design considerations of how to move it into new technology stacks that are quicker, and the very fun challenges of how to move entire static human-driven workflows into dynamic new technologies.

Nate Stevens

Software Engineer

How do you empower your team to be more creative?

We believe creativity will come if we can appropriately turn our teams loose to solve business problems. We have adopted the Spotify Agile org model to promote autonomy, responsibility, and ownership to each of the teams to help aide this.

Steve O'Quin

VP of Technology

What’s the vibe like in the office?

Balanced. The vibe is the office always seems to be fun. I get excited going into work knowing I am going to be able to see my co-workers. There is an understanding that work needs to get done, but it doesn't have to be a drag.

Devin Gray

Software Engineer

What are OrthoFi Perks + Benefits

OrthoFi Benefits Overview

Full medical, dental, and vision benefits with 100% employer-paid options
401(k) match
A supportive culture with one-of-a-kind growth and development opportunities
Option to work from home or in the office
Employer HSA contribution
Paid Parental Leave
Company and team outings
Peer-to-peer recognition program
Casual dress atmosphere
Company sponsored premium subscription to the Calm app
Vendor discounts

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
We offer a premium subscription to the Calm App for mental fitness.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
OrthoFi matches 2% of employee contributions after 90 days of employment.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
More Jobs at OrthoFi6 open jobs
All Jobs
Dev + Engineer
Operations
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView OrthoFi's full profileSee more OrthoFi jobs