The Position

As a Partner Support Specialist you will respond to questions and take action to assist our local service partners (housekeepers and maintenance providers) via phone and email. You will be supporting our partners with any number of needs while providing top notch hospitality.We're looking for someone to join our team who is a self-starter, has a hospitality mindset and thrives on helping others.

In this role you will:

• Assist partners with a large variety of questions and requests such as updating their fees, following up on damage claims, or helping them as they first start working with Evolve and our homeowners.
• Collaborate with Evolvers across teams to provide timely solutions that support both partners and homeowners
• Provide friendly, professional support via email and phone to our partners and homeowners
• Weekly tasks as assigned (i.e. email partners regarding negative traveler reviews or feedback from homeowners)
• Rotate weekend phone coverage in order to provide support to our partners
• Critically assess the processes and products you are using in order to identify efficiency gains and improvements

Qualifications:

• 1+ years of customer service experience preferred
• An ability to prioritize and manage several different tasks at once
• Conflict resolution experience preferred
• Strong communication skills via email and phone 
• Enthusiasm for learning about the vacation rental industry and thriving in a high-growth, fast-paced environment
• Must be able to prioritize, handle multiple projects at one time, and have excellent follow up skills
• Have a high level of organization and attention to detail
  

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 14,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

• Earn It
• Build Loyalty One Interaction at a Time
• Communicate Often, Honestly & Directly
• Embrace Change
• Stay Hungry & Humble
• Care
• Be Efficient
• Take Risks
• Learn Every Day
• Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.