Operations Manager

| Greater Denver Area

Summary/Objective:

The Operations Manager is a key part of the management team and will focus on the leasing experience between Travelers Haven and the desired properties. This role manages a team and will set training standards and operational targets. They will also analyze and improve organizational processes, and work to improve quality, productivity and efficiency.

Essential Functions:

  • Manage and develop a team of Closing Coordinators and Lease Auditors
  • Responsible for providing a productive and motivating work environment which includes the following functions:
    • Communicating with internal teams to discuss sales targets and how operations can facilitate a better client experience
    • Lead daily GEMBA walks
    • Real time KPI reporting and dashboards
    • Back end reporting on productivity, quality, and cost savings
    • Lead operational focus on reducing process bottlenecks from start to finish within the client lifecycle
    • Risk mitigation and transparency with all impacted parties
  • Effective communication with upper management
  • Provide innovative initiatives to enhance the departments performance (people, process, product)
  • Verify all client SLAs are met
  • Responsible for all hiring, firing, promoting, and disciplining within the department
  • Other duties as assigned

Competency:

  • Excellent verbal and written communication skills
  • The ability to remain calm under pressure
  • Efficiency and organizational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of client interaction
  • Data Analytics
  • Problem Solving
  • Root-cause Analysis
  • Management

Required Education & Experience:

  • Bachelor’s Degree
  • 2-5 years of experience in an operations leadership role
  • 3 -7 years in an process improvement role

Supervisory Responsibilities:
A team of Closing Coordinators and Lease Auditors

What we provide:

  • Unlimited paid vacation
  • Paid holidays and sick time.
  • Medical, Dental, and Vision Insurance plans.
  • 401K and supplemental insurance plan benefits.
  • Paid gym membership and organic fruit delivery.
  • Free parking, free option for secure bike storage.
  • Discounted Wireless Service plans.
  • Company sponsored events, holiday parties, and volunteer opportunities.
  • A healthy work/life balance.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 9 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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