Summary/Objective:

The Operations Manager is a key part of the management team and will focus on the leasing experience between Travelers Haven and the desired properties. This role manages a team and will set training standards and operational targets. They will also analyze and improve organizational processes, and work to improve quality, productivity and efficiency.

Essential Functions:

• Manage and develop a team of Closing Coordinators and Lease Auditors
• Responsible for providing a productive and motivating work environment which includes the following functions:
  
  • Communicating with internal teams to discuss sales targets and how operations can facilitate a better client experience
  • Lead daily GEMBA walks
  • Real time KPI reporting and dashboards
  • Back end reporting on productivity, quality, and cost savings
  • Lead operational focus on reducing process bottlenecks from start to finish within the client lifecycle
  • Risk mitigation and transparency with all impacted parties
• Effective communication with upper management
• Provide innovative initiatives to enhance the departments performance (people, process, product)
• Verify all client SLAs are met
• Responsible for all hiring, firing, promoting, and disciplining within the department
• Other duties as assigned

Competency:

• Excellent verbal and written communication skills
• The ability to remain calm under pressure
• Efficiency and organizational skills
• Administrative skills
• Computer literacy in order to type up reports, results and details of client interaction
• Data Analytics
• Problem Solving
• Root-cause Analysis
• Management

Required Education & Experience:

• Bachelor’s Degree
• 2-5 years of experience in an operations leadership role
• 3 -7 years in an process improvement role

Supervisory Responsibilities:
A team of Closing Coordinators and Lease Auditors

What we provide:

• Unlimited paid vacation
• Paid holidays and sick time.
• Medical, Dental, and Vision Insurance plans.
• 401K and supplemental insurance plan benefits.
• Paid gym membership and organic fruit delivery.
• Free parking, free option for secure bike storage.
• Discounted Wireless Service plans.
• Company sponsored events, holiday parties, and volunteer opportunities.
• A healthy work/life balance.