Respondology is looking for an Operations Coordinator to assist in the daily operations and management of our mobile remote workforce we’ve dubbed The Responder Program. Our ideal candidate is a motivated and organized critical thinker who is looking for an entry-level position at a thriving, early-stage startup.  There is enormous opportunity for career growth and equity options.

Respondology is a social media tech company who removes toxic comments from social media to improve sales, protect brand equity and remove illegal spam. At Respondology, We Leverage Technology for Good.

The Operations Coordinator is responsible for auditing and correcting the actions and performance of our hundreds of remote moderators (Responders) to ensure we are providing the best moderation service to our clients. This can include sending warnings, providing additional training, and if necessary, restricting access of Responders in the program. The Operations Coordinator will work closely with our internal Operations and Account Management teams to ensure our client’s moderation requirements are met by the Responder program.

We are looking for someone who is energized by opportunities, exhibits curiosity, and aligns with our mission. If this is you, then, keep on reading!

A day in the life

• Monitoring Responder activity via internal tools and dashboards
• Report on Responder activity via internal tools and dashboards
• Communicating to Responders via Email & App Notifications
• Taking corrective actions via internal tools to improve Responder performance
• Creating, disseminating, and ensuring understanding of training material around what it means to be a Responder and our client’s moderation requirements
• Collaborate with Account management to ensure our client’s needs are met
• Represent and become our Responder’s internal stakeholder into the company

Here's what you need to get our attention

• Associate’s Degree in Business, Advertising, Communication or equivalent work experience
• 0-2 years’ experience in Operations, bonus points for experience with crowd sourcing and/or interacting with independent contractors on a large-scale  
• Ability to work with remote teams and across times zones

Here's what will make us call you for sure

• Strong organizational skills with a keen attention to detail
• Entrepreneurial mindset with a get-it-done attitude
• Tech savvy!
• Positive and problem-solving demeanor
• Ability to provide constant focus and attention to customer needs
• Collaborative nature, but ability to work independently and meet deadlines without hand holding
• Professional customer service skills
• Independent, able to think quickly on your feet to produce solutions and clearly communicate for every challenge
• Ability to prioritize effectively and be able to change gears quickly without skipping a beat
• Great team player and relationship builder; earns the confidence of others

And if we haven't convinced you yet, here is why you'll want to be part of our team:

• Distinct and compelling clients - from Celebrity Influencers, Professional Athletes & Teams, and Fortune 500 Brands!
• Killer culture with team members who have your back
• Free parking
• Dog friendly office 
• Flex time off (or 15 PTO days - depending on the role) with half-day Fridays for ski season and summertime
• Generous holidays including a reduced schedule between Christmas and New Years
• Full medical, dental and vision benefits plus matching 401k
• Parental leave
• Gourmet lunches provided onsite by a local executive chef and subsidized by the company

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here.  Respondology LLC is a progressive and open-minded meritocracy.  If you're smart and good at what you do, come as you are.