Operations Associate

| Greater Denver Area

About us:

Good things happen when technology and financial service veterans come together.

The founders of Personal Capital have one goal in mind: transforming financial lives through technology and people. That’s why we’re blending cutting edge technology with conflict-free financial advice. We believe this is the best way to empower individuals and their money.

Our free online tools combine all of your accounts in one place. A powerful dashboard provides deep insights and allows you to understand your total financial picture. Our expert advisors use these same tools to provide personalized wealth management that dynamically evolves with your changing life. As fiduciaries, we are legally bound to act in your best interest. With an emphasis on holistic planning, risk management, and after-tax returns, the focus is always on total value.

With our client-centric business model, Personal Capital is fundamentally altering the traditional financial services landscape.

The Role: 

This is a rare ground floor opportunity for an investment operations professional to contribute to Personal Capital’s client service and operations department.

The Operations Associate works directly with Personal Capital’s investment clients and Financial Advisors in a progressive thinking, technology-focused environment.

Specific duties include, but are not limited to:

  • Facilitation and oversight of the establishment and transfer of new client accounts using cutting-edge proprietary and third-party technology solutions.
  • Handling of cash management functions including wire and ACH transfers.
  • Work with the Investment Committee and Financial Advisors to ensure client portfolios are appropriately implemented.
  • Liaise with our broker-dealer custodian on all client operational matters.
  • Liaise with our portfolio management provider on all client operational matters.
  • Interact with clients regarding account setup and operational matters through conventional communication methods as well as email, chat, and video conference.
  • Assist in the development and documentation of operational processes.

The ideal candidate will execute on standards that redefine the existing industry landscape, pushing the limitations of conventional boundaries through integration of technology and creative thinking. They will embrace the ability to participate in an organization with a reputation for customer-centricity and long-term client relationships. The ideal candidate will be flexible, as their responsibilities could change as the model is further developed and refined.

Desired Skills & Experience

  • A minimum of 2 years experience in financial services operations preferred.
  • Experience with all areas of the client operations aspect of investment advisory. Examples: ACAT, IRA distributions
  • Excellent operational, organizational and follow-up skills with the ability to manage and process complex operational work.
  • Current knowledge of investment products and services.
  • Compliance: Proven abilities to maintain appropriate policies & procedures for regulatory-driven requirements. Possesses a clean U4 record.
  • Remote Delivery: Exposure to web-based investment service delivery. Comfortable executing a remote-delivery service model -- paperless, branchless, cloud-based infrastructure – and delivering a quality client experience that is better than face-to-face.
  • Exceptional verbal, written and listening communication skills.
  • Strong interpersonal skills, team-oriented, and collaborative.
  • Ability to work at the tactical and strategic level.
  • Series 65 or equivalent preferred, but not required.

Location: Downtown Denver

 

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • MySQLDatabases
    • SalesforceCRM
    • MarketoLead Gen

Location

Located in the heart of downtown Denver!

An Insider's view of Personal Capital

What are some social events your company does?

We tend to celebrate in big ways. Hitting milestones is exciting for any business, and at Personal Capital we've set aside time to rent out Lucky Strike or take the office out to a Rockie's game to celebrate our success. Our holiday parties are guaranteed to be a good time too!

Will

Sr. Recruiter

What are some things you learned at the company?

We want our employees to grow personally and professionally. At Personal Capital, you'll learn that clients always come first. We do all we can to help our clients fulfill their financial goals. That mentality spreads to every facet of your life, outside of work we try to better our community and we take pride in donating our time.

Jordan

Recruiter

How would you describe the company’s work-life balance?

With 9 paid holidays, weekends off, and generous PTO, there's a lot of time to enjoy living in Denver. Our Team can be found hitting the slopes every weekend or playing kickball in the Summer.

Meghan

HR & Talent Acquisition Manager

What are Personal Capital Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Personal Capital has an internal Charitable Giving Committee who help determine where our quarterly charitable donations will go. We also have a Women's Group that hosts periodic meet-ups!
Open door policy
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Promote from within
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