Operations Associate (Customer Success) at Verblio

| Greater Denver Area | Remote
Sorry, this job was removed at 11:50 a.m. (MST) on Tuesday, November 9, 2021
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Seeking an Operations Associate with a zeal for customer success. 

We’re brewing something exciting here at Verblio, a content creation platform powered by a one-of-a-kind network of over 3,000 professional writers that empowers growing businesses to create quality content, at scale, in every niche. 

Great content fuels customer acquisition and retention for the fastest-growing businesses today. That content takes time, resources, and talent. Without it, many companies simply can’t compete. That’s where we come in.

We’re in full-tilt growth mode with grandiose plans for world domination (the friendly kind) that show no signs of slowing down. We’re looking for an enthusiastic, flexible, creative customer success manager to help us fulfill that vision.

Behind our SaaS platform and marketplace is a team of energetic, eclectic startup junkies who love working hard together and are proud of our amazing brand and transparent, collaborative culture. We believe in doing good and fueling growth for our writers and our customers.

What you’ll do at Verblio

The customer success team at Verblio is adding an Operations Associate to help us fulfill our brand promise of being the friendliest content creation platform in the biz. As our business grows and as our strategic and key account base expands, we’re looking to provide customers with more 1:1 support to ensure Verblio is helping them meet their content goals and having one heck of a fun time doing it. 

You will be responsible for:

  • Collaborating closely with account managers and clients. You will navigate a variety of account-related issues, tasks, and questions. Some issues will be easy and repeatable, others will be complex, and a few will be downright odd! We strive to provide prompt, friendly, and accurate support.
  • Provide coverage to team members who are out of the office in order to ensure seamless client support for key accounts.
  • Help us as we standardize our approach to customer success (still in its infancy) through projects related to onboarding, customer health monitoring, and retention and growth opportunities. 
  • Owning the operational delivery of content by ensuring your customers have clear article briefs, curating pools of well-matched writers, managing content deadlines, and working with your clients to help their writers improve through clear, actionable feedback. 
  • Balancing the ability to be scrappy and solve any problem with what’s on-hand with the ability to zoom out and working with our product team to design a platform solution that can solve this problem at scale.  
  • Collaborate  with colleagues via Slack, Asana, Zoom, and other tools.
  • Perform additional tasks and projects as necessary to support our quickly growing crowd of customers. 
A little bit about you
  • 1-3  years of customer success experience.
  • Experience working with product, marketing, and sales teams. 
  • A strong foundation in content marketing/SEO/inbound marketing. You may have more to learn in these areas, but you understand the basics.
  • A gift for the gab. Your gas tank is filled by awesome interactions with clients, writers, and Verblions. Your interpersonal skills are stellar and you communicate clearly and diplomatically.
  • Are glad you are not a cat. Curiosity is the name of the game. Walt Whitman (and Ted Lasso) said to “be curious, not judgmental.” Even with all the information you think you have, you don’t have all the information. Ask questions--ask them all the time.  
  • Compulsively seizes opportunities to experiment with and improve everything they touch.
  • Are a gifted writer and editor. 
  • Have a healthy dose of whimsy, adventurousness, and ra-ra team spirit.
  • Zeal for working with a kick-ass team hell-bent on having a great time, enjoying the quirkiness of our users, and overdelivering (because it’s the right thing to do).

You’ll love working at Verblio because of our:

  • Competitive salary and stock options.
  • Stylish sock options
  • Health, dental & vision insurance with a  generous monthly company contribution.
  • Family-friendly benefits, including generous parental leave, employer-paid short-term and long-term disability.
  • Unbeatable paid time off and holidays.
  • Pandemic Last Fridays Off.
  • Truly awesome team of people - we don’t have needless meetings, don’t tolerate egos, and genuinely like each other. It’s awesome.
  • Vibrant company culture. We’re smart, welcoming, creative, and engaged in our jobs. We have a low turnover rate because people love working here. We’re looking for someone who wants to be a part of that. 
  • Did we mention we’re growing like mad? It’s way more fun to be on a rocketship than riding in circles on a model train set. (No disrespect to model train enthusiasts.) We made the Inc 5000 list for the second year in a row, won our sixth Mercury 100 award as one of the fastest-growing companies in the Boulder Valley, and just made the Colorado Companies to Watch list.
  • Some day when we can safely co-locate again, we’ve got in-person perks like free food & drink, fun events,  a hip centrally-located Denver office, a free RTD Eco-pass, etc… Some day. But we’re cool with remote folks too. :)
  • Have you read the website? That’ll give you a good idea of our energy.
  • This position pays $45,000- $55,000, commensurate with experience.

How to apply:

Please apply with your resume, cover letter, LinkedIn profile link, and a few sentences on which bullet in the ‘A little bit about you’ section most resonated with you and why to show you went deep into this job description and why it speaks to you.

We’re headquartered in Denver, CO (though this position can be remote!). 


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • RubyLanguages
    • TypescriptLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • GraphQLFrameworks
    • PostgreSQLDatabases

Location

1700 Lincoln St., Denver, CO 80203

An Insider's view of Verblio

How would you describe the company’s work-life balance?

Verblio values YOU. In addition to encouraging time away from work, they encourage your personal development goals within the company as well as support your hobbies and passions in your personal life. I’m so thankful to be a part of this team and couldn’t imagine working through covid with anyone else!

Jessica

Operations Associate

What's the biggest problem your team is solving?

We're trying to solve the problem of how do use the power of skilled freelancers in the modern gig economy to deliver end solutions that could never be achieved before. Marketplaces to find top talent exist. As do lower-skill platforms - like Lyft/Grubhub. But how do we bring the distinct benefits from each into a new skilled gig solution?!?

Steve

CEO

What makes someone successful on your team?

One of the coolest things about Verblio is that success isn’t necessarily linked to an ideal background or education. If you’re curious, resilient, and legitimately interested in solving problems, you’ll not only find success but also endless opportunities to explore your own strengths.

Alexa

Director of Enterprise Operations

How do you make yourself accessible to the rest of the team?

Verblio prioritizes 1:1s with team members. I spend 15% to 20% of my week in 1:1s with my team. Our CEO meets at least quarterly with every Verblion. Frequent 1:1s is a key way we identify how best to support employees & teams, how to advance people's growth, & make efficient progress on critical projects. And we just love spending time together!

Zoe

Sr. Director of Operations

What's something quirky about your company?

Verblio embraces quirkiness in all of its forms. Gamers, musicians, foodies, avid readers, skiers--we come together to make a melting pot of weird awesomeness. We have a slack channel called the #puppy-channel, where colleagues show off pictures of all of their “puppies,” including iguanas, kittens, fish, and even the occasional pet chicken.

Caroline

Head of Customer Success

What are Verblio Perks + Benefits

Verblio Benefits Overview

We offer a competitive salary, stock options, health, dental & vision insurance with a generous monthly company contribution, 401k, family-friendly benefits, including generous parental leave, employer-paid short-term and long-term disability, last Friday of every month off, and an unlimited vacation policy.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
HSA
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
We have an optional weekly team-member led meditation session via Zoom (called Breathlio!)
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Verblio hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per month.
Pet Friendly
Verblio's pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
More Jobs at Verblio7 open jobs
All Jobs
Design + UX
Operations
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Verblio's full profileSee more Verblio jobs