Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Information Technology

Travel Percentage :

25%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS’ Managed IT services provide flexibility to financial institutions as their needs vary and evolve. Our experienced staff takes action to ensure your assets, systems and applications stay current and continuous. That’s why organizations in financial services and other industries rely on our team of experts who are dedicated to information, network and internet security.

What you will be doing:

As a Network Analyst Senior, you will provide and maintain network connectivity services for FIS networks.

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
• Monitors, responds and provides resolution for all network problem and incident tickets.
• Utilizing case management system (CMS), documents status updates and problem resolutions.
• Performs customer service duties and responds to customer requests as defined by management.
• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
• Prepares activity reports as requested by management.
• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
• Maintains network services documentation related to work area.
• Completes network change requests in accordance with service level agreements.
• Maintains network lab and equipment inventory

What you bring:

• 7+ years of experience performing hands on network services infrastructure engineering, diagnosing and correcting network problems and network equipment installation and configuration.
• Experience with:
  • VeloCloud SDWAN
  • Juniper firewalls, switches and routers
  • Cisco routers and firewalls including user and business-to-business VPN connections
  • Aruba ClearPass Network Access Control
  • Aruba and/or Cisco WAN
  • Ansible Network Automation
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
• Deep understanding of networking protocols (e.g., TCP/IP, IPSEC, HSRP, BGP, OSPF, EIGRP, 802.11, QoS, VPN)
• Ability to understand and apply technical concepts
• Team skills, including the ability to establish and maintain effective working relationships
• Flexibility, versatility, dependability
• Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or work experience.

What we offer you:

• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow your technical skillset
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.