Who Are You?

You are a high energy individual ready to drive forward a new function at a fast paced, growing company. You are a quick learner who is eager to apply their skills to a variety of tasks and projects. You excel in a team-based environment and have excellent organizational skills. You don’t need step-by-step directions to complete a task or project, but instead, spend time and energy building your own solutions.

Position Overview:

The Merchant Operations Specialist is responsible for helping scale the Merchant Success Team’s processes and improve engagement with our merchants. You will be an expert on all product features from a merchant facing perspective and will ensure that the Merchant Success team has the tools necessary to engage with our merchants. You will build processes and create documentation to scale the function as well as work with the Customer Success Managers to onboard new customers.

You must:

• Create and improve documentation and health reporting for the Merchant Success Team
• Work collaboratively with the Sales and Customer Success teams to successfully onboard and launch new merchants
• Monitor and track the launch and ramping phase of new merchants to ensure comprehensive understanding and early success with the platform
• Support the Manager of User Support and Merchant Operations in daily projects and tasks

You have:

• The grit required to be successful in a startup environment and willingness to proactively take on challenges and find solutions
• A blended creative and analytical approach to problem-solving
• A drive to improve and initiate processes in a collaborative environment
• Supreme attention to detail and accountability
• BA/BS

Why Thanx?

Americans spend more than $5 trillion on restaurants, retail, and services each year. Nearly 90% of those transactions happen in a real-world store. Data is king and online it powers personalized customer experiences and product recommendations. Offline, however, it’s still 1999. Brands are blind to their customers, causing them to spend more and more money on “megaphone” marketing with the same message to everyone. The result is an ever-increasing wave of generic spam that makes it hard for consumers to build deeper, data-driven relationships with their favorite brands. No wonder brick-and-mortar stores are being left behind.

Thanx is fundamentally changing that. As the CRM for offline merchants, Thanx personalizes every interaction between a merchant and their best customers, resulting in measurable increases in revenue for merchants and far greater personalization for consumers.

Think of us as Salesforce meets Google Adwords for offline retail. Thanx is backed by some of the best investors in the world — Sequoia Capital, Icon Ventures, and Andy Rachleff (CEO Wealthfront, cofounder Benchmark Capital), to name a few.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.