Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

The Manager, Network Engineering will manage the Network Engineering team as well as act as a technical lead in designing, deploying, maintaining, and supporting a high-availability, enterprise network. The ideal candidate has a strong background in Network Engineering & Architecture with a focus on high availability, large-scale environments. The person in this position is responsible for the performance of the company’s Cloud and Colocation networks and is a subject matter expert in the area of IP and Cloud networking. The role encompasses working closely with key internal stakeholders, vendors, and customers.

Responsibilities

• Responsible for capacity planning, design, and engineering, of a high-availability WAN IP Network.
• Provide direction to teams to ensure proper scopes, processes, procedures, and test plans are developed and adhered to.
• Provide input and technical guidance to contracts with respect to solutions architecture, pricing, and KPIs
• Manage the development of monitoring and reporting protocols that meet internal customer KPI requirements.
• Design, architect, and manage installation, configuration, and maintenance of necessary systems for scalable, resilient, and secure Colo/Cloud/WAN infrastructure.
• Provide direction and adherence to document control processes to ensure the network and support systems are properly documented and updated to ensure proper maintenance, operations and billing.
• Direct the preparation and implementation of personnel development and training programs.
• Implement policies, procedures for the department within the framework of corporate policy ensuring compliance with strategic corporate objectives.
• Install, configure, and maintain necessary hardware for high availability of the network.
• Install new software releases, system upgrades and patching.
• Perform system backups and recovery of all operational devices.
• Assist NOC team with network related issue.
• Provide continuous 24x7 support of Zayo’s WAN and Cloud infrastructure.
• Provide excellent customer support to existing and potential customers.
• Communicate with vendors on network requirements for new equipment and/or related issues.
• Document, track, and monitor network related problems to ensure a timely resolution.
• Assist in administration, maintenance, development and implementation of policies and procedures for ensuring the security and integrity of information and availability of systems.
• Evaluating new technologies as appropriate and required.
• Manage the budget for the Network Engineering team to cover support contracts, vendor services, network upgrades, and full-time and contract staff.

Qualifications

• Bachelor’s Degree in Computer Science / Information Technology or related field. Master’s preferred
• At least one of the following certifications (or equivalent) required: JNCIA, JNCIS, JNCIP, CCNP, CCDP, CCDE
• Strong background in Network Engineering and Architecture with a particular focus on security, high availability, and large-scale environments.
• Minimum of 15 years of experience in network engineering
• Minimum of 10 years with network management and monitoring tools
• Minimum of 7 years of in network security
• Experience in the following network protocols: BGP, IS-IS, OSPF, MPLS, TCP/IP, BFD, Q-in-Q, Multicast Routing, QoS,
• Experience with following network technologies: RADIUS, NTP, PTPv2, NetFlow / IPFIX, SNMP, syslog, DNS, DHCP

Rewards

• Competitive compensation
• Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
• Fitness membership discounts
• Generous paid time off policy including paid parental leave