Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking an experienced leader for our Tech Services - Endpoint Management team.  In this role, you will grow, develop, and lead a high-performing team of Systems Administrators responsible for enterprise endpoint administration/management of Twilio’s global mixed platform environment. You, as the ideal candidate, will play a key role in driving the Endpoint Management team and Tech Services organization towards meeting security and compliance goals with a focus on scalable user-centered solutions.

Who?

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of leading IT teams toward successful outcomes.  

• 4+ years of people management
• 10+ years of overall IT experience
• 5+ years of endpoint systems administration, architecture, or relevant experience in a mixed platform environment (MacOS, Windows, Linux, iOS, Android)
• IT Mergers & Acquisitions integration experience
• Knowledge of ITIL framework/best practices and ability to understand the concepts of standards and regulatory compliance for enterprise systems.
• The ability to take initiative, solve problems, make big decisions, take risks and communicate effectively
• Experience in setting Key Performance Indicators for a service based team and reporting on them
• Previous work experience in a quickly scaling global business is a plus
• Previous experience with all flavors of MDM -- ServiceNow, JAMF, Workspace One, AWS Workspaces are a plus.

What?

As the Endpoint Management Manager, here are some things you will do to champion the Twilio Magic:

• BE AN OWNER/WRITE IT DOWN: Manage the Endpoint team--including goal-setting, prioritization, maintaining team budget and project management. Develop robust and mature incident, event, problem management procedures. Ensure that all relevant work is properly logged and that changes follow established change management processes. Ensure that all relevant policies and procedures are properly documented
• DRAW THE OWL/BE BOLD/DON’T SETTLE: Be at the forefront of new IT and endpoint management technologies. Explore new tools when necessary and constantly re-evaluate existing environments to provide the best solutions.  
• EMPOWER OTHERS/WEAR THE CUSTOMER’S SHOES: Partner and work with teams within the Tech Services organization and beyond to ensure Endpoint solutions provide an unobtrusive experience for all Twilions--from endpoint users to all endpoint support/stakeholders
• NO SHENANIGANS: Operate the team in an honest, direct, and transparent way when deploying and maintaining endpoint solutions

Why?
The Endpoint Management team is central to Twilio's continued growth by providing automated, scaleable, and consistent endpoint deployment/management solutions. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
 

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:$109,824.00-$151,008.00

Rest of Colorado: $96,096.00- $132,132.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

• Prescription Drug
• Dental
• Vision 
• Flexible Spending and Health Savings Accounts
• Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• 401(k) Retirement Savings Plan with a match