About ThrivePass.

ThrivePass' purpose is to partner with organizations to create personalized and meaningful employee experiences.

We value our employees, their contributions and strongly believe in employee development. Everything we do is tied to our CARE values, being: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly Big 3 goals.

About the Role.

Our Manager will ensure the highest level of customer satisfaction through timely, empathetic communication and accurate solutions. This role will actively evaluate customer data, identify optimizations, and suggest improvements to the experience, product and internal operations.

Responsibilities.

• Consistently hit quarterly Big 3 goals while embodying our CARE values.
• Clearly articulate and communicate with internal and external stakeholders about improving the customer experience, operational policies and procedures.
• Work closely with the customer success team to ensure customer satisfaction and SLA metrics.
•  Interact directly with clients through Freshdesk to answer all inquiries in a timely manner.

Requirements.

• Bachelor’s degree.
• 2-4 years experience in customer support management or a similar role.
• Demonstrated understanding of how to deliver high-quality customer service.
• Customer-centric with a strong desire to help people; highly empathetic.
• Meticulous attention to detail.
• Ability to grasp new concepts quickly.
• Takes initiative to uncover/develop solutions.
• Ability to take on new projects and easily transition between tasks.
• Team player who is receptive to coaching and adaptive to change.

Additional Information.

ThrivePass offers excellent employee benefits, which include health, dental, wellness stipends, anniversary gifts, disability, health reimbursements, 401k retirement plans as well as generous Paid Time Off.

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.