The Position

The Onboarding Team manages the process of bringing new homeowners and their vacation rentals into the Evolve Network. This process includes a consultative call to ensure the property is ready for travelers, educating owners on the vacation rental market, as well as making sure the owner understands and approves the Evolve listing created for them.

The Onboarding Team has a unique and fortified culture, where collaborative teamwork and adaptability are highly valued. By paying close attention to detail and maintaining the highest level of responsiveness with new homeowners in the Evolve Network, we perform our day-to-day tasks in a fun and professional manner.

As a Manager of the Onboarding Team, you will be held accountable for the growth and development of a team that has varying experience with customer support and account management. You will have numerous responsibilities ranging from individual coaching to team-based activities and will be expected to maintain a finite understanding of team metrics throughout. While you will receive direction from the Director of Onboarding, you will also be encouraged to try new things in order to elevate employee satisfaction and meet/exceed team goals.

Responsibilities

• Provide individual support for a team of employees, including call reviews, developing and coaching service skills, and assisting employees in hitting/exceeding monthly goals
• Monitor progress of employees and gain an understanding of individual career goals
• Help to pinpoint individual strengths and find ways to utilize those strengths within your team
• Motivate and engage your team by thinking outside the box, including activities during and outside of work hours
• Assist in the recruiting and interview process, as well as new hire training process
• Own all HR administration related to direct reports, including timesheets, PTO requests, etc.
• Lead team meetings on relevant topics in the industry and Evolve as a whole
• Collaborate with leaders throughout the company to develop new strategies and best practices

Qualifications

• Four-year undergraduate degree preferred
• 1+ year of management experience preferred
• Experience with Salesforce preferred
• Eagerness to learn and continue personal development in a fast-paced environment
• Ability to think strategically and work efficiently without sacrificing thoroughness
• Proven ability to manage your time effectively
• Experience developing creative ideas and strategies for teams
• Natural leadership and coaching skills
• Excellent communication skills
• A results-driven approach
• Ability to embrace change in a fluid, high-growth environment
• A source of positive energy every day, you take the time to consider how best to support and guide your team

A Little About Us

Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.

Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.

We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.

• Benefits - You’ll receive competitive pay, a health insurance package that includes dental, vision, life and disability coverage. Evolve also offers a 401(k), pre-tax commuter discounts, and equity in the company.
• A Voice - Our innovation framework encourages you to pitch ideas and make real changes at Evolve. Employees are the driving force behind internal process improvements.
• Career Growth - We are committed to creating growth opportunities for every employee at Evolve. Our leadership and management teams are dedicated to developing top talent who have a true earn-it mentality!
• Community - It’s easy to make friends at Evolve, and we work hard to keep our community strong. There are two monthly all-company sessions as well as company-sponsored events throughout the year.
• Transparency - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
• Hands-on Education - We learn every day, and we expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly help you access the resources and develop the skills and you need to reach your career goals.

Evolve Vacation Rental Network is an equal opportunity employer.