At Well Data Labs, we tackle hard data problems within large Oil and Gas companies by creating intuitive and well-tuned software that make our users look awesome !

We are on a mission to build software that helps our customers succeed by being more efficient with their time and resources.

We are looking for a helpful, patient and collaborative Jr. Support Analyst who will quickly respond to our customers' needs by providing excellent customer service.

About Our Culture: We believe culture is one of the most important parts of a healthy workplace. Culture can sometimes be referred to in fluffy, airy terms that mean very little in reality but our culture is derived from our actions, stories we love to share, and our core values.

Our Core Values: Create value, act with integrity, deliver results, embrace transparency, strike a balance and celebrate as a team!

Characteristics & Mindset of Our Future Teammate:

• Humble, helpful and patient
• Known for work ethic, integrity and problem solving skills
• Responds to tickets faster than a teen texts

Responsibilities & Opportunities of the Role:

• Walk customers through problem-solving process
• Provide first level contact and communicate resolutions to customer issues
• Properly escalate unresolved questions to the next level of support
• Track, route and redirect problems to correct resources or people
• Follow up with customers, provide feedback and see problems through to resolution
• Use excellent customer service skills to exceed customers’ expectations
• Ensure proper recording, documentation, and closure of issues
• Recommended improvements as needed
• Preserve and grow your knowledge of our products

Minimum Qualifications to Apply:

• Proven experience providing support for a SaaS product
• Working knowledge of help desk software, such has GrooveHQ
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• College degree

Bonus Qualifications:

• Experience working in customer support for a startup company

Why we really like working here:

• Significant opportunity for career development and growth as an early team member
• Family-friendly company with leadership that encourages a life outside of work (We prioritize dinner and weekends with our family)
• Belief in a holistic view of employee satisfaction, backed up by generous time off, employee stock options, 401k match, health insurance, cell phone reimbursement, and more!
• An awesome, new office in Downtown Denver! (We provide payment for parking and/or transit passes to all employees.)
• Focus on a culture of diversity (of thought and background)
• And, we work from home every Friday!

Do you sound like our new Jr. Support Analyst? Great! Apply below. We look forward to speaking with you soon!

*We realize your time is valuable so please do not apply if you do not have the minimum qualifications. Thank you!*