Wave Install Technician
Company Description
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
Position Description
The Wave Install Tech is responsible for building and provisioning wave services across the DWDM network.
Responsibilities
- The technician will be responsible for identifying, troubleshooting, isolating issues, and providing problem resolution on the network during circuit testing.
- The technician will also work with field techs running RFC2544 test prior to handing circuits over to customers.
- Assist customers with circuit activations, troubleshooting and technical support.
- The main focus will be working on the backlog of disconnects but assisting with installs during urgent events to meet goals.
- Working with multiple internal functional groups including Service Delivery, Outside Plant (OSP), Inside Plant (ISP), Design, Field Operations and NOC.
Qualifications:
- 2 years’ experience circuit install and working knowledge of DWDM equipment.
- Working knowledge of signal flow in the Ciena 6500, Ciena 4200, Ciena 5200, Cyan, Cisco 15454, Infinera ATN, Infinera DTN, Ciena Core Stream, Alcatel 1830
- Highly motivated
- Excellent communication skills (phone and email)
- Obtain the ability to manage through obstacles with the goal of timely installation of services to exceed both customer expectations and internal revenue objectives.
- Strong skills using Microsoft office produce: Excel, Outlook, Word
- Ability/willingness to operate in a fast-paced, demanding environment
- Comfortable working beyond normal hours of operation
Rewards
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave