Implementation Specialist - US

| Greater Denver Area
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How you’ll make an impact:

As the Implementation Specialist at Cin7, you’ll provide unparalleled implementation project management for our customers who have purchased the CIN7 solution to get it up and running. You’ll empower them to streamline their businesses by managing all aspects of project management including scoping, timeframes, quality assurance, training, liaising with stakeholders, integrating the solution into their infrastructure and workflow and process mapping for efficient usage of the product. Our goal is to build the best Onboarding department on the planet, and you will help us do that!

Does this sound interesting?

If so, we're looking for a motivated and driven people who would love to have a career in Onboarding at a global software company doing the following:

  • Create scoping documents that can be used to delight our customers.
  • Create plans that engage with our customers and deliver the project in a timely fashion. 
  • Develop trusted customer relationships through professional, reliable and authentic interactions.
  • Understand client needs and facilitate integration of technical solutions accordingly.
  • Guide customers based on the milestones set to start using the live system as quickly as possible
  • Assist clients with efficient data transfer.
  • Provide best possible workarounds and practical solutions for the customer’s process
  • Deliver effective training to customers via the Cin7 help site and videos or booked meetings.
  • Guide clients through installation of additional software or applications to assist with integration of the purchased product.
  • Take pride in a fast response to partner and customer enquiries through email and telephone (or other chosen interaction methods by CIN7).
  • Provide support and guidance to clients for resolutions of technical issues encountered during the implementation and onboarding process.
  • Offer effective diagnosis and troubleshooting of faults or errors encountered during onboarding.
  • Test efficacy of implementation process against performance objectives for the purchased solution.
  • Work collaboratively and constructively to solve technical problems and implement changes.
  • Create and update technical resolutions and advice for the company’s self-service knowledge base.
  • Communicate client functionality requests or software change requests to the development team in a timely and appropriate manner and coordinate its implementation.
  • Manage resolution paths’ knowledge base and known issues.
  • Provide internal training where required
  • Meet the KPIs set by the manager and any other requirements as needed.

Here’s what you’ll bring with you:

  • Project Management experience, ability to manage 10+ small-medium sized projects at any given time.
  • Outstanding communication skills
  • Excellent conflict resolution skills
  • A professional reliable disposition, with the ability to deliver a high standard of customer service. You will also need to be comfortable working independently.
  • A customer service champion mentality with a love for seeing your customers thrive
  • Self motivation, strong organization skills and the ability to be proactive in progressing multiple onboarding projects in parallel.
  • A passion for always bringing your best to any task.
  • Technical skills to solve problems and implement changes.

It’s a bonus for us if you bring:

  • Experience in supply chain, back-end retail or wholesale operations, warehouse or inventory management systems, shipping, 3PL, etc.
  • Knowledge of SQL, HTML and CSS
  • Experience with project management

In return, we offer:

  • Competitive benefits, including medical, dental, and vision plans, and a 401K.
  • A flexible PTO policy, allowing you the time you need to recharge.
  • A diverse team, where everyone helps each other and inclusion is a core value.
  • A laid-back office environment (once we’re back to the office post-pandemic!) where collaboration is key.
  • Frequent company sponsored events so you can get to know your coworkers.

Why Cin7?

CIN7 is a leader in Inventory Management Software, one of the most exciting software verticals right now, and we're growing exponentially. In February 2021, we acquired two additional platforms Orderhive and Dear Systems to support a wider breadth of customers. We're looking to add great people to our team who are passionate about working in a fast-growth tech environment. 

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

Compensation:

Base salary of $60K-$80k

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We're all working remotely in our own neighbourhoods at the moment and enjoying all the beauty we have around us in Denver!

An Insider's view of Cin7

What’s the vibe like in the office?

We have lots of inside jokes, serious hard work, and a truly accountable support system. It’s nice having a team that takes an active interest in your role. We have funny conversations and real planning time, even amidst the chaos of these times. I truly feel completely comfortable asking anyone on our team for help or advice at any time.

Dylan

Business Development Representative

What does your typical day look like?

My focus is on creating a great working environment for my team by providing a platform to learn, collaborate & grow- while we work with & deliver top service to our customers. I provide direction, recognition & constructive feedback so my team achieves their goals, both personally & professionally. Our Trust & Collaboration values underpin it all!

Cyran

Head of Professional Services

How has your career grown since starting at the company?

I've been with Cin7 for two years & have been able to wear multiple hats & work with great people.I began as an Implementation specialist & within 6 months was leading a team. I then moved to lead the EDI/3PL support team, before being offered my Product Analyst role. Cin7 is dynamic, hands-on & supportive & I always feel my contribution is valued.

Sonal

Product Analyst - Omnichannel

What is your vision for the company?

We want to empower modern product businesses to thrive in a fast-changing connected world. Our inventory management software tool is the most comprehensive, easy-to-use and swift-to-implement product available globally. And our dynamic,innovative world-class team lives our values daily, helping our customers scale and sell to anyone anywhere.

David

CEO

What projects are you most excited about?

Our current projects are ones you can't stop thinking about!There's loads to do & you couldn't get a better team rallying together.I'm currently working on how we onboard our channel partners.Working with Product,Customer success & our Senior leadership team has brought together fantastic ideas.We're on the cusp of a fantastic chapter in our story.

Michelle

Head of Partnerships US

What are Cin7 Perks + Benefits

Cin7 Benefits Overview

Cin7 understands that people's lives are rich and varied - each with different challenges, motivations and expression. We work to not only accommodate but to facilitate and celebrate those aspects of life. We are led by our values (Strive, Trust, Innovate, Collaborate) and they inform what we offer our people. We're always working towards the next initiative in this area.

Culture
Volunteer in local community
Cin7 participates in local volunteer activities such as Food bank of the Rockies. We also have volunteer days with our customers (2 per year)
Partners with Nonprofits
Cin7 regularly fundraises for charities. In 2020 this included, Breast Cancer, Mental Health, Chronic pain awareness, Anti bullying, Starship Children's hospital, Movember, and Chained dog rescue.
Friends outside of work
Eat lunch together
Intracompany committees
Cin7 has a variety of open committees and clubs. They decide on & manage social occasions, themed days, cultural events & charity fundraisers, sports and wellness activities, health & safety etc
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Cin7 is a highly diverse company & this is reflected everywhere: 8 nationalities in the Senior team alone; a significant % of women in leadership: and a huge range of ages and life-stages represented.
Unconscious bias training
We are working on an Unconscious Bias training programme which will be delivered in 2020
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 200% of annual salary
Dental Benefits
We offer a variety of dental plans to employees at costs between $10-$100 / month
Vision Benefits
Cin7's Vision plan is effectively offered to all US employees for free. Glasses and lenses are covered in full.
Health Insurance Benefits
We offer a variety of plans that cover up to 100% after deductible, or PPOs with low co-pays
Life Insurance
Pet Insurance
Wellness Programs
Wellness resources offered through Trinet
Mental Health Benefits
Mental health resources offered through Trinet
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Flexible Work Schedule
Cin7 offers flexible start and finish times each day. We also offer one day working from home each week for all employees.
Remote Work Program
Cin7 offers one day remote each week for all employees. Others are fully remote - this is role dependent. And of course while Covid continues to impact, we maintain remote status for all.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Cin7 hosts a great Christmas party and typically has a number of other company outings each year - boat trips if you are in NZ.. There's weekly football, fun-runs, fitness challenges too
Free Daily Meals
Stocked Kitchen
Cin7 has great coffee and a weekly fresh fruit delivery
Happy Hours
Happy hours are held monthly on Fridays. Drinks, pizza, snacks & fun are all on the menu. In 2020 Covid has given us more opportunity & need for virtual social interaction too & happens weekly.
Professional Development Benefits
Job Training & Conferences
Cin7 offers professional and personal development opportunities utilising both in-house expertise and outside providers.
Lunch and learns
Cin7 hosts Lunch and Learns each week. We offer a variety of subjects, speakers and activities - from serious to fun, professional to recreational.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

As Cin7 continues to grow, we're continuing to expand what we offer to our awesome team.

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