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Director, Inspirato Travel Services Operations

| Greater Denver Area
Reporting to: Vice President, Marketing
 
Downtown Denver-based luxury vacation company is expanding our business into all aspects of luxury travel, including hotels, air travel, cruises, tours and group travel. We are seeking an experienced leader who will be responsible for the day-to-day operations of Inspirato Travel Services (ITS) including the support and training for 120 travel advisors. The ideal candidate will have a demonstrated track record of leading a luxury travel agency and building curriculum to provide training and continuing education. The overall goal of this role is to build the necessary systems, internal processes and team development to achieve annual sales and engagement with our members. The candidate will participate heavily in company ITS strategy and provide day-to-day support for team members. 
 
Responsibilities:  
  • Develop SOPs for ITS booking journey – from initial inquiry to commission payment. 
  • Build internal training syllabus and supporting documents. 
  • Partner with talent development to lead training on: how to position, sell and manage hotel stays; programs/packages; custom-made itineraries; flights and other services. 
  • Ensure all booking details are complete and accurate in accordance with department guidelines. 
  • Assist with all travel issues to ensure member satisfaction. 
  • Partner with internal teams (operations, tech, care, talent development) to continually improve the member and teammate experience. 
  • Coordinate with marketing for promotions, specials and announcements. 
  • Assist supply team in negotiating new vendor agreements and managing existing relationships that improve the member offering and value.
Required Skills: To perform the job successfully, an individual should demonstrate the following competencies: 
  • Demonstrated ability to build, lead and train a team of travel advisors. 
  • Entrepreneurial, agile, and comfortable working in a fast paced environment. 
  • Proven success achieving aggressive revenue and profitability targets. 
  • Excellent judgment and problem-solving skills. 
  • Expertise at providing premium level of customer care. 
  • Willing to work a flexible schedule, including some evenings/nights and weekends. 
Qualifications: Candidate must meet the following qualifications: 
  • 5+ years of travel agency management experience 
  • Emphasis in luxury travel with impeccable knowledge and solid industry network 
  • Expert knowledge of travel agency accreditation and licensing (IATA, ATOL) 
  • Strong proficiency in Sabre GDS 
  • Role will be based in Denver, Colorado 
Inspirato offers its employees:
  • Competitive compensation
  • Full benefits package including 401(k), medical, dental, and vision
  • Inspirato Employee Familiarization Travel Program
  • Casual work environment in rapidly growing, fast-paced, entrepreneurial company
  • Credit for a gym membership
  • Energetic Lower Downtown Denver location located blocks from Coors Field
  • Fresh fruit delivery service, coffee and tea, fully stocked snack bar, beverage fridge
  • Regular fun employee events and professional development opportunities
  • Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who We Are!
Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage the pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can’t imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SalesforceCRM

Location

1544 Wazee Street , Denver, CO 80202

What are Inspirato Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Paid industry certifications
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