GoSpotCheck is 140 of the best and brightest minds in Denver, who all share a common goal: Help large organizations better understand their execution in the field through real-time data collection. Companies with large field teams rely on audits and surveys to measure their performance, but their tools are clunky, outdated, and unreliable. We replace these old school data collection tools, like clipboards and spreadsheets, with an easy-to-use mobile app for field reps and a powerful reporting dashboard for management.

We are a fast growing enterprise SaaS company with millions of mission responses, tens of thousands of users, and customers in 70+ countries, including market leaders like Pepsico, Beam Suntory, Panera Bread, Dannon, Under Armour and more. With triple-digit year over year revenue growth, and $50m in capital raised, we are poised to continue to grow rapidly and become a market leader in the mobile enterprise space. Our offices are located in the lower downtown district of Denver. We take pride in the work we do, and truly love coming to work every day.

What You'll Do

• As the Director of Customer Success, Enterprise Accounts at GoSpotCheck, you will lead, coach, and empower our team of Enterprise Customer Success Managers who support our key customers. You’ll continuously monitor your team’s performance and customer health as the resident Enterprise portfolio expert. As the voice of your team, you’ll work closely with GoSpotCheck’s leadership and management teams to regularly inform the progress and growth with these accounts. You’ll use your previous Customer Success Manager expertise to help your team build world-class relationships, and help mentor and shape the next leaders of the organization. Most importantly, you’ll be the subject matter expert for your team, helping them grow professionally and find long-term success within the role.

What We'll Achieve

• With your expertise, we’ll author, implement and refine Playbooks written exclusively for our most strategic customers.
• We’ll identify strengths within your team’s portfolio and turn them into growth opportunities.
• We’ll proactively identify and swiftly address vulnerabilities and risks to Enterprise Accounts.
• We’ll provide transparency to our Senior Management and Executive Team regarding the current health, historic trends and outlook of our Enterprise portfolio.
• Through world-class relationship management and organic growth, you’ll help set and overachieve on the team’s account engagement, retention and expansion goals.
• With your leadership and strategic thinking, we’ll define and track performance against success metrics specific to the Enterprise Customer Success team.
• We’ll build out a world-class Enterprise Customer Success Team through thoughtful onboarding and continuous cultivation of your direct reports, priming the next leaders within the organization.

Who You Are

• You have 3-5 years of management experience leading a Customer Success team.
• You’ve been in your team’s shoes before, directly managing a $1 Million+ portfolio of Strategic Enterprise Customers.
• You believe in “Radical Candor” and the ability to not only give timely feedback, but are open to receiving 360 degree feedback yourself.
• You’re customer-centric: You have no trouble being the point of contact for customer escalations and can help manage the expectations of customers on your team’s behalf.
• You’re a clear communicator: Your teams always know what success looks like, and the consequences of not delivering.
• You are comfortable working directly with executives and senior management, serving not only as the voice of your team, but as the voice their customer portfolio.
• You believe a critical measure of your success as a manager, is your ability to retain and contribute to the professional growth of your team.
• You’re an empathetic listener; coaching is your forte.
• For every challenge, you bring three potential solutions.
• Your written communication is exceptional: concise, persuasive and empathetic.
• Your verbal communication is exceptional: clear, on-point and confident.
• Having too much work and not enough time doesn’t make you come unglued - You understand how to prioritize and focus on what is important.
• You’re comfortable with occasional travel to client sites throughout the US.
• You’re a quick study and can incorporate industry/vertical-specific jargon in your communication with customers.
• You have completed a bachelor’s degree. Bonus points for anything beyond that!
• You appreciate and align with our company values.

GoSpotCheck offers competitive salaries and full benefits. We want to work with intelligent and motivated people who share our common values. We go above and beyond to create an atmosphere that allows people to be themselves, grow professionally, and enjoy a laundry list of work perks! We are proud category winners of the 2016 Denver Business Journal’s - Best Places to Work, as well as the 2017 Denver Post’s - Top Workplaces. GoSpotCheck is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.