Pie Insurance
Denver, CO
Remote

Director, Claims

| Remote
Apply now
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Built In Colorado honors Pie in its 2022 Best Places to Work Awards
Pie Insurance Raises $118 Million in Series C Funding
Pie Insurance Named a Leading Place to Work in Colorado
Check out our great reviews from current and former employees on Glassdoor
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance-starting with workers' compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values that guide every decision we make.
As the Director of Claims, your purpose will be to develop, lead, and steward Pie's claims strategy and TPA programs. In this role, you are responsible for managing and implementing claims programs for all lines of insurance relevant to Pie. As a Pie claims leader, you will drive claims data and analytics to inform and measure how Pie executes and delivers on the overall claims strategies and experiences that you help to develop, and your team is accountable for. As the Director of Claims you will be fostering relationships at every level both internally with team members and other senior leaders, as well as externally, working to build relationships with key partners in the industry.
How You'll Do It
Claims Strategy
    • Will be responsible for leading and ongoing stewardship of Pie's claims strategy and programs.
    • Plans and directs all aspects of Pie's claims functions and teams by overseeing the daily and long-term operations of Pie's claims organization.
    • Responsible for managing and implementing claims programs for all lines of insurance.

Grow & Scale Claims Organization/Team
    • Will determine Pie internal claims team organizational structure, expectations, span of control, and role expectations and KPIs and measurements of work.
    • Develops claims objectives and goals in support of Pie's OKRs.
    • Develop, measure and coach to performance and productivity goals and measurements (KPIs) for the Pie claims team members.
    • Build strong claim talent, expertise, and customer focused team members.

TPA Strategy and Program Management
    • Leads the overarching TPA strategy and along with the Claims TPA Managers, focuses on delivery of services and SLAs.
    • Responsible for executive level relationships including contracts and CHI's with all TPAs.
    • Will build and maintain strong collaborative relationships with all leadership points of contact for all important Claims partners.
    • Measures, monitors, and holds accountable our partners in their delivery of claims services to Pie and our claimants and the overall health of our TPA programs.
    • Continually reviews specific claims areas seeking opportunities to improve optimal outcomes (examples: reserve authority, bill review, litigation panels, claims closure rates, partnerships).

Measures data driven analytics with Vendor Partners, Pie Execs, etc.
    • Creates claims data presentations for executive readout, quarterly business reviews, reinsurance presentations, and other ad hoc initiatives.
    • Use data and analytics to inform and strategize for optimal claims outcomes and loss ratio goals.
    • Using claims data (as relates to Pie) as well as industry benchmarks, creates a claims strategy that will set the bar and create a best-in-class claims service delivery and manage our loss ratio simultaneously.
    • Analyzes claims data and proactively looks for ways to mitigate losses with early focus on indemnity issues and recovery, proper reserve setting and approvals, and adjusts approach for innovative claims solutions.

Serves as lead claims authority and owner
    • Based on vast claims experience, is able to bring this to the executive table and ensure that Pie is leading the way in claims strategy and customer experience.
    • Directs the quarterly review and settlement of large loss and catastrophe claims.
    • Develops and guides claims procedures and policies to enhance and improve the processing, investigation, and settlement of claims and overall efficiency of the claims operations.
    • Your claims leadership presence will be needed in a variety of meetings, communications, and ability to articulate clearly and advocate well for Pie and our valued customers.

The Right Stuff
    • High School Diploma or GED required. A Bachelor's Degree is highly preferred for this position
    • 8 years of experience with Claims, Field Claims operations, Workers Compensation and/or Small Business insurance claims including Commercial Auto, TPA program management
    • Proven skills for managing team members in various tasks which can include, work projects, task force assignments, supervisory responsibilities and direct management
    • Advanced knowledge of managing disputed and litigated claims
    • Advanced proficiency in communication skills in work environments that have required collaboration across work groups and external partners
    • Strong skills using data management and analytical tools
    • Demonstrated experience working in commercial and small business claims operations, as well as experience partnering with TPA's to achieve claims objectives.
    • Expert level proficiency of analytical skills and understanding of claims metrics that impact overall company objectives.
    • Superior oral and written communication skills.
    • Ability to effectively utilize claim and financial tracking systems.
    • Organization and time management skills.
    • Multi-faceted leadership style and ability to truly adapt to all possible challenges and scenarios.
    • The ability to fluidly and effortlessly go from these types of scenarios showcases your ability to model our core shared values to all stakeholders, be decisive, and show a true ownership mentality.

Compensation & Benefits
    • Competitive cash compensation
    • A piece of the pie (in the form of equity)
    • Comprehensive health plans
    • Generous PTO, including paid sick leave
    • Future focused 401k match
    • Generous parental and caregiver leave
    • Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as Pie! That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
We value our team members and want to support them, so we're proud to offer a comprehensive compensation package which includes the following:
Compensation Range for position: $144,000 - $181,000 Each year Pie reviews Company performance and may grant discretionary bonuses to eligible team members.
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here , here and here for more information.
This role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States*, and have access to reliable, high-speed internet.
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Where we are

1755 Blake St , Denver, CO 80202

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MongoDBDatabases
    • MixpanelAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Pie Insurance Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Pie Insurance has a group of Culture Ambassadors from across the organization. This group creates content and hosts activities that reflect our values and foster collaboration, and fun!
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Remote Work Program
Pie-oneers can work where they are most productive, whether that's in the office or from home.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Generous PTO policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer team members a parking subsidy.
Relocation Assistance
Home Office Stipend for Remote Employees
All Pie-oneers receive both a one time lump sum stipend when they join Pie as well as a monthly stipend to help them cover any work from home expenses like internet and phone bills.
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Pie Insurance

How does your team reward individual success?

Our Customer Care team rewards success by giving "snaps" in team and company slack channels. We like to verbally recognize people in our team meetings by giving them a shout out and telling them they are valuable to the team and are appreciated! It is important to also be conscious of how people like to be recognized and not put people "on blast".

Seika

Payroll Partner Operations Lead

How do you collaborate with other teams in the company?

As a Sales Manager, I work closely with Underwriting & Customer Care on improving our processes to be more efficient from quote to issuance. With Marketing, I help with campaign initiatives to roll out to new and old prospects. I also connect with our UX & Product Teams to provide feedback on ways to enhance our online quote flow for our customers.

Marty

Inside Sales Manager

Jobs at Pie Insurance
31

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Operations
Product
Sales
Tap to close

Analytics Engineering Manager

Pie Insurance
Remote
2 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor The Analytics Engineering Manager will be highly focused on leading a dynamic team of people to help develop and build the next generation of Analytics/Business Intelligence tools and technology

Payroll Customer Success Advocate

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2 days ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Director, Claims

Pie Insurance
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3 days ago
+43
Built In Colorado honors Pie in its 2022 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

People Partner

Pie Insurance
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5 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Data Engineer

Pie Insurance
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5 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Inside Sales Representative - Commercial

Pie Insurance
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6 days ago
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As an Inside Sales Rep, you’ll be responsible for the growth of our direct customer channel while working with small business owners to provide them the support they need. Our sales team is flexible and adaptable as we navigate challenges and rapidly problem-solve in service of our awe-inspiring mission! 

National Accounts Manager

Pie Insurance
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6 days ago
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As a business development manager focused on national accounts you will be responsible for building and managing our distribution partner network that has a national presence. The role is accountable for the identification and development of new partnerships while managing and strengthening existing relationships. This is an exciting opportunity to come into a commercial insurance provider that is disrupting insurance for small businesses.

Senior Product Manager II

Pie Insurance
Greater Denver Area
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Business Development Sales Manager

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Business Development Manager

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Group Product Manager

Pie Insurance
Greater Denver Area
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Business Development Representative

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Partner Experience Specialist

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Claims Associate

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Claims Associate

Pie Insurance
Greater Denver Area
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Claims TPA Manager - Commercial Auto

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Director, Engineering

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Backend Engineer

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Engineer in Test

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Engineer in Test

Pie Insurance
Remote
6 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Underwriter, Workers' Compensation

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Premium Audit Team Lead

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Technical Recruiter

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Manager, Compensation

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Business Recruiter

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie is transforming small business insurance - starting with workers' compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we

People Operations Manager

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small

Manager, Technical Recruiting

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Staff Frontend Engineer

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Staff Engineer in Test

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Full Stack Engineer

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Frontend Engineer

Pie Insurance
Remote
6 days ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience