Desktop System Specialist

| Greater Denver Area
Company Description

Brandfolder is on a mission to make managing your digital assets a seamless process. We aim to deliver the world’s most powerfully simple platform for storing, sharing and showcasing assets. The people at Brandfolder drive our success, and we need people who push the boundaries and will push us forward. That is where YOU come in.

Our company culture is driven by a customer first mindset, fosters employee growth and development, and promotes building connections amongst teams. How do we do this? By building a world class product and creating an environment that values autonomy, flexibility and the opportunity for employees to be themselves.

Do you want a role where your contributions directly affect the success of the company? Do you want to take the next step to a place that will push you to grow in your career? If so, we’d love to have you aboard. We have a team of curious, eager, and humble individuals who rally together both within and outside the confines of the office and aim to expand and evolve.

Job Description

Brandfolder is looking for a Desktop Systems Specialist to an already established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We're looking for a self-motivated, and service-oriented person who can make an immediate, positive impact. You will also collaborate & help implement new IT services.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

Base salary range for this role to be between $48,760 and $58,880. In addition, this role will be eligible for a market competitive annual bonus and RSU stock grant upon accepted offer. Here’s a little more on what we’re seeking:

You will report to our Director of IT Support based at our headquarters in Bellevue, WA. 

You Will:

  • Provide 1st & 2nd tier support to investigate and resolve technical problems remotely and physically onsite at our Brandfolder office in Denver .

  • Monitor the request queue and provide direct support to users regarding their issues or escalate.

  • Provide daily technical support to employees for internal desktop systems software and hardware.

  • Perform Brandfolder employee onboarding tasks: Machine & Account setup, IT peripheral desk setup, and leads IT onboarding training.

  • Installs, configures and troubleshoots desktop systems, workstations, and laptops.

  • Maintain passwords, data integrity and file system security for the desktop environment.

  • Communicate technical information to all kinds of personnel.

  • Participate in development of information technology and infrastructure projects.

  • Conduct training programs designed to educate an organization's computer users about basic and specialized applications.

  • Review existing documentation for areas of improvement

  • Submit knowledge entries to allow greater first call resolution

  • Provide data entry and reconciliation of existing databases and spreadsheets (can maintain complex spreadsheets) for consolidation and validation

  • Organize supplies, purchase accessories and recommend improvements.

  • Manage onsite hardware asset management at brandfolder office.

  • Other IT Department tasks as assigned.

Qualifications

You Have:

  • Desire to work with end-users in a professional manner.

  • Communicate clear information to our customers and work with other functions in the business.

  • Knowledge of OSX & Windows as used in a corporate environment.

  • Understanding of Active Directory, group policy and the Windows security model.

  • Experience troubleshooting hardware: laptops, desktops and a variety of mobile devices.

  • Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.

  • Experience working with and troubleshooting Google Gsuite, Microsoft Office 365, Zoom, and other web-based applications.

  • Prefer an associate's degree in a related area and at least 4 years of experience in the field or in a related area.

  • Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM).

  • Flexible schedule as this job may require extended support hours, occasional night, weekend and on-call work

  • A wide degree of creativity and latitude

Additional Information

Perks & Benefits

  • Medical and dental insurance, 100% paid by Brandfolder

  • Equity - Restricted Stock Units (RSUs) Equity with all offers

  • Lucrative Employee Stock Purchase Program (15% discount)

  • 401k Match (50% up to 6%) to help you save for your future

  • Generous paid time off

  • Parental leave policy

  • Opportunities for professional growth and development

  • Iconic office location in RiNo, bike and light rail friendly

About Brandfolder

Headquartered in Denver’s RiNo neighborhood, Brandfolder is an enterprise digital asset management (DAM) platform that enables businesses to organize, discover, distribute, and measure brand engagement. Loved by global brands including Under Armour, New Belgium, Slack, and jetBlue.

Brandfolder is an equal opportunity employer; we are focused on creating an inclusive environment and believe that diversity of all types is essential to our success. We encourage all to apply, and will choose you on the basis of qualifications and merit.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • InDesignDesign
    • ProcreateDesign
    • AsanaManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in the Zeppelin Station building in the heart of RiNo. The light rail is right next door and we are surrounded by bars and restaurants.

An Insider's view of Brandfolder

What’s the vibe like in the office?

The vibe at Brandfolder is unique. With the casual environment the atmosphere is relaxed, but don’t let that fool you. Brandfolder folks work hard and are passionate about the company and seeing it grow. With an awesome office located in the heart of RiNo, city and mountain views surrounding, Brandfolder is a phenomenal place to come to work!

Caitlin

Account Executive

What projects are you most excited about?

The constant adventure we are on in regards to customer data. Of course exposing data to the end user is always helpful but how you present that in a super meaningful way is another. The DAM (digital asset management) world is constantly growing and the platform is defined in a large part by how customers are shaping the need.

Chelsea

Technical CX Manager

How does the company support your career growth?

At Brandfolder I’ve always felt that my career growth has been of substantial importance to the company. Being my first position out of college, I’ve had a lot to prove. I may be young but I’ve never felt that as a limitation here at Brandfolder. I’ve always been supported and encouraged to reach for what’s next.

James

Customer Success Manager

How do you empower your team to be more creative?

We believe in creating highly collaborative and empowered environment. Allowing team members to be involved in everything from product requirements, user experience, and technical decisions allows us to create great features for our clients. This enables each of our team members unique backgrounds to contribute to the overall design.

Jim

Head of Product

What are some things you learned at the company?

The importance of defining and executing on a feature's MVP (Minimal Viable Product)! We produce quality features efficiently because we don't waste time coding unnecessary pieces and we iterate quickly. With the completed MVP, I can work with the product and design crews to iterate and converge on the best, best, beautiful, final feature.

Anders

Front End Engineer

What are Brandfolder Perks + Benefits

Culture
Volunteer in local community
Quarterly team-driven volunteer activities
Friends outside of work
Eat lunch together
Intracompany committees
Join any of our many employee led committees including Party Planning, New Employee Welcome, Recognition, & Community Service
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Brandfolder hosts company outings Monthly.
Stocked Kitchen
Happy Hours
Pet Friendly
Super dog friendly office
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
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