Delivery Manager III - Content Operations - Remote at GHX

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The Delivery Manager III is responsible for supporting our provider customers post implementation of our Data Connect content solution. The role is responsible for coordinating the on-going delivery of our content services and ensuring customer issues are resolved effectively. The Delivery Manager plays a critical role in driving high customer satisfaction and retention amongst our customers.Key Responsibilities
  • Proactively monitor accounts and build relationships with customers to understand their needs and drive overall product utilization, customer satisfaction, and retention
  • Serve as subject matter expert for resolution of complex configuration, implementation, and support issues. Perform on-going configuration updates as required.
  • Address customer questions related to GHX process and content applications
  • Coordinate with Product Management and Content Operations to ensure on-going content updates are processed effectively
  • Coordinate with Product Management and Operations to escalate customer issues
Key Duties
  • Work closely with a cross functional GHX team to ensure successful delivery of our solutions
  • Exercise critical thinking and problem-solving skills to respond to customer concerns, diagnose problems, and find creative solutions, including solutions outside of the standard process; escalating issues requiring possible product enhancement to Product and Operations teams
  • Provide information and education to customers on scope of service and deliverables
Key Competencies
  • Ability to acquire and maintain a comprehensive understanding of our Data Connect content solution
  • Ability to listen carefully to customer concerns and identify effective and repeatable solutions
  • Developed professional verbal and written communication skills and ability to communicate effectively internally across organizational levels and with customers
  • Skilled at developing and giving presentations including use of PowerPoint and video conferencing tools (e.g., Zoom, WebEx, etc.)
  • Ability to work effectively within a team and cross-functionally
  • Excellent time management skills with ability to manage large account base and prioritize to meet goals
  • Proficient in Microsoft Office applications, internet, and computer use
Required Education, Certifications, and Experience
  • Bachelor's degree or equivalent combination of education and related experience
  • 5+ years of related experience with 3+ years of experience in customer facing role
  • Account management experience
Preferred Qualifications
  • Healthcare content experience
Key Differentiators
  • Background in healthcare
Estimated hourly compensation $31.25 - $34.60The base hourly range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.#LI-REMOTE
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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
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    • Microsoft SQL ServerDatabases
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Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
$125 per month
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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