Customer Support Representative
Description
MakeMusic is looking for Customer Support Representatives to deliver exceptional customer experience to help create successful educators, students, and musicians through MakeMusic's line of products. This position will be responsible for answering questions, resolving product registration, and account-related issues for the MakeMusic product line.
As of Friday, March 13, 2020: Peakware/MakeMusic employees are strongly encouraged to work remotely from home through at least Friday, March 27 due to the COVID-19 pandemic. We will work with anyone hired during this period to accommodate this to the best of our ability. This may involve an in-person meeting at the office to provide equipment and/or VPN access to enable working remotely, or a delayed start date depending on government regulations at the time.
As Customer Support Representative on the MakeMusic team, you'll enjoy:
- Working alongside musicians and music lovers who are passionate about making a positive impact in the world of music technology
- 100% company-paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
- $1,200/year fitness reimbursement to purchase any items related to healthy living
- 3 weeks of PTO for all new hires; increase in PTO at various years of service
- A music Studio for all to practice, jam, and record
- And much more!
Requirements
To be successful in this position, you possess:
- Minimum of 1-year experience using SmartMusic and/or Finale
- Communication: You are adept at getting down to the root of an issue and conveying solutions in both written and verbal communication
- Customer Service: You have the ability to maintain a calm demeanor during escalated situations, and you always strive to deliver the best customer service possible
- 'Can Do' Attitude: You have the ability to multi-task under minimal supervision and step up to help out your fellow teammates
- Flexibility: You are flexible with changes in inbound contact volume, both seasonally and day-to-day, while also balancing additional duties and tasks
- Technical Savvy: You are proficient with PC and/or Mac platforms. Google Suite and Zendesk experience are a plus
Ideally, you also possess:
- Passion for music and demonstrated use of additional music software/DAWs etc.
- Previous customer-facing service experience in-person, via telephone, or via email/online communication
- Availability to work some nights until 7 PM
Benefits
Benefits and Perks:
- 100% company-paid medical plan for employees with buy-up options as well as dental and vision insurance for employees (dependent coverage available)
- $1,200/year fitness reimbursement to purchase any items related to healthy living
- 3 weeks of PTO for all new hires; increase in PTO at various years of service
- 4 week paid sabbatical for all employees after 7 years of employment
- Stocked kitchen with snacks and drinks
- Dog-friendly office
- Music Studio for all to practice, jam, and record
- Onsite workout area access: treadmill, bike trainers, rowers, full weightlifting gym with CrossFit equipment, and changing rooms with showers and towel service
- Corporate discounts on gym memberships and top-brand gear
- Beautiful North East Boulder, CO location
MakeMusic is an industry leader in interactive music learning, notation software, and virtual instrument technology. MakeMusic joined the company's TrainingPeaks and TrainHeroic under the umbrella company Peaksware in beautiful Boulder, Colorado which has been recognized as one of Outside Magazine's "Best Places to Work" six times! Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.
SmartMusic is award-winning interactive music software that provides a deliberate practice environment for students in band, orchestra, and choir. With a subscription to SmartMusic, students have unlimited access to the world’s largest accompaniment library for all ages and skill levels, which includes thousands of pieces of music.
Most of the employees at MakeMusic are musicians and are passionate about both the work they do and the products they produce!