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Customer Support Representative

| Greater Denver Area
SALT is a fast-growing entrepreneurial firm that operates around the world and has a dynamic workforce of diverse professionals. SALT offers a smarter way to leverage blockchain assets—ingeniously bridging cryptocurrency with traditional finance. Through its best-in-class Platform, SALT enables cryptocurrency holders to secure cash loans by collateralizing their blockchain assets. The company is committed to advancing a global blockchain-based ecosystem. If you enjoy a fast-pace, a progressive and hard-working environment, SALT may be the place for you.
 
As a customer support representative, you shape our members' first impression of SALT- a responsibility not taken lightly. We take inbound phone calls, support emails from customers from around the globe, and assist with product questions and technical troubleshooting issues. We also help maintain SALT's strong online presence on Social Media (Facebook and Twitter). Ideal candidates will demonstrate a positive attitude, attention to detail, technical prowess, and punctuality. In our rapid-growth environment, successful candidates will easily adapt and be prepared to take on additional responsibility as needed. The ideal candidate will have a great customer service background and feel comfortable navigating multiple computer systems on dual screens.

Primary Responsibilities:

  • Assume ownership of any assigned support tickets, including all necessary follow up and customer call backs.
  • Assist with inbound phones and return voicemail messages
  • Assist with Social Media and Community Management
  • Effectively troubleshoot technical issues
  • Identify areas for process improvements and provide feedback to supervisors
  • Prioritize workload and manages multiple time sensitive issues at once
  • Maintain SLA’s (Service Level Agreements)

Preferred Candidate Experience:

  • This position requires a minimum of 2 years of customer service experience
  • Associate's Degree
  • Basic knowledge of Blockchain Technology and cryptocurrencies
  • Basic computer skills
  • Strong oral and written communication skills
  • Fluency in a language other than English 

Job Type: Full-time

Must be from the Great Denver Area or willing to relocate. Please note this on your application or cover letter if applying from out of state.

 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • HaskellLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeppelinDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Downtown Denver Central Business District just steps away from major RTD stops to conveniently connect you with the best of the City.

What are SALT Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SALT's 401(k) retirement plan matches 50% of an employee's contributions up to 6% of their annual base salary.
Company Equity
Performance Bonus
Discretionary Annual Bonuses
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
SALT's two-tap commercial beer keg is always stocked with local brews delivered weekly. We also have Wine, and a full wet bar with various local spirits
Casual Dress
Commuter Benefits
Free parking or RTD pass
Company Outings
Free Daily Meals
Catered lunch daily. We also cater to the dietary restrictions of our employees.
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
On-site fitness center
Professional Development Benefits
Job Training & Conferences
Diversity Program
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