Customer Support Associate at Bluprint

| Greater Denver Area
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Role Purpose

We’re looking for someone whose energy and drive is contagious to everyone they encounter. Come join a team that routinely receives comments like, "I am passionate about the new potential of Bluprint and want to be a part of helping make big things happen for a company I feel good about. I am dying over here to be a part of the action at Bluprint.” In this role you’ll get to represent Bluprint and interact with our amazing and talented members!

Responsibilities

  • Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions

  • Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools

  • Working cross-functionally with other departments to achieve common goals

  • Creating memorable experiences for our members, our team and yourself

Basic Qualifications
● Bachelor’s degree or equivalent professional experience
Eligibility Requirements
● Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
● Must be willing to work in Denver, CO
● Must have unrestricted work authorization to work in the United States

● Excellent written and verbal communication skills
● Strong attention to detail
● Ability to collaborate with co-workers to elevate our level of service and the team as a whole
● Thrive in a fast-paced and quickly changing environment
● Ability to multi-task and keep cool under pressure
● An understanding of workload prioritization
● Ability to maintain a positive attitude
● Successfully balance personal touch with efficiency
● Inclination to take initiative and find creative solutions
● Gain energy from customer interactions

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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