Logan + Lenora, a Denver-based ecommerce fashion startup, is looking for a full time customer support associate. Flexibility with schedule.

This person will help answer all our customers’ questions that come in across all media: email, website, social media, SMS, and voicemail. Email is ~90%. Internally this person will be the voice of our customers and provide the rest of the team with anecdotal insights from their communication with customers.

25% of this person’s time will be helping with admin projects (Think: running reports, data entry, spreadsheets, collecting & disseminating info across departments)

To be happy in this role, you’ll need to:

• Have a super cheery disposition with a sense of humor. We love our customers, and want someone in this role to love them too!
• Be a highly organized and detail oriented person. To care for our customers we have to provide accurate and timely responses to all customer inquiries
• Have at least 1-3 years experience in a customer-facing role
• Be comfortable assisting customers with shopping recommendations and replying to Instagram comments in a fun/cheery way.

50% remote position with half of the hours worked here at our workshop/studio. A great role for someone that needs flexibility. This position includes some weekend hours.

About Logan + Lenora:  We're a fast-growing ecommerce fashion startup right here in Denver. We design, manufacture & sell our own line of performance travel bags. You can see our bags here: https://loganandlenora.com/ or on Instagram @loganandlenora. Our strong sales growth is driven by our organic social media following and direct ecommerce sales. You'll work with us in Englewood, where we have our studio, workshop & offices.