This is a unique opportunity to join ThrivePass, a rapidly growing tech company dedicated to innovating the world of employee benefits. Leveraging SaaS technology with traditional & progressive benefits - wellbeing, pre-tax and employee rewards programs - ThrivePass is focused on revolutionizing the employee experience, ensuring high retention on behalf of the employer.

We’re looking for someone who is solution-focused, enthusiastic and has a strong desire to grow with the company.  

Responsibilities

• Interact directly with clients through Freshdesk to answer all inquiries in a timely manner
• Clearly articulate and communicate with internal and external stakeholders
• Responsible for coordination of timely and effective answers, problem resolution and/or proactive follow-up
• Meet or exceed service level requirements

Requirements

• 20 hours/week in the office - this is a part-time, hourly role with potential to grow to full-time depending on performance 
• Bachelor’s degree
• Less than 1 year in Customer Support or a similar role
• Demonstrated understanding of how to deliver high-quality customer service
• Customer-centric with a strong desire to help people; highly empathetic
• Meticulous attention to detail
• Ability to grasp new concepts quickly
• Takes initiative to uncover/develop solutions prior to escalating issues
• Ability to take on new projects and easily transition between tasks
• Team player who is receptive to coaching and adaptive to change
• Desire to excel and grow each day

Benefits

ThrivePass offers excellent employee benefits, which include health, dental, wellness reimbursement, life insurance, 401k retirement plans as well as generous Paid Time Off. We value our employees, their contributions and strongly promote from within.  

ThrivePass does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.