Customer Success Program Analyst
Location: Boulder, CO (only in-office candidates will be considered)
About OTTO
OTTO Health is a Telehealth startup based in Boulder, seeking a Customer Success Program Analyst to join our growing team. Our mission is to transform healthcare by changing the way providers and their patients communicate. By making video visits easy and attractive, we can help reduce costs, improve care, and make healthcare more convenient for everyone.
The Role: Customer Success Program Analyst
You will work closely with the leadership team to develop a deeper understanding of the customer experience and drive the customer relationship management process at OTTO.
Your organizational, analytical, and relentless follow-up skills are key to your success. You will anticipate and coordinate customer needs, analyze experience and feedback, and carry forward insights to implement changes across internal teams.
Equally important to your skillset is your fit within our team. We prioritize communication and teamwork, because we understand these traits are fundamental elements of our speed, our success, and how much we all like our jobs.
Areas of Responsibility:
Coordination and Project Management
Orchestrate people and processes without direct management influence
Juggle multiple projects and priorities at once without letting details slip through the cracks
Development and Tracking of Key Metrics
Own and maintain reporting through Salesforce
Find actionable patterns within quantitative data and qualitative customer experiences
Change Management
Learn existing processes within the company in order to effectively improve them
Own internal projects and process changes from ideation to implementation
Set and meet objectives, resolve roadblocks, and manage competing priorities
Continuous Improvement
Refine and manage processes for long-term scalability
Identify and help develop new programs to support the Customer Relationship Management agenda
Tools
Salesforce
Google Office Suite
www.ottohealth.com