Company Overview

Mobile Solutions is an award-winning SaaS company that provides full life-cycle Managed Mobility Services including procurement, staging and kitting, real-time expense management, business analytics and reporting, account optimization, 24x7 US-based support, Unified Endpoint Management, and device reclamation services. We’ve made it simple for our clients to manage corporate liable devices while also automating the management of mobile costs, assets, usage, plan changes, invoice processing, and reporting. With MAX, our cloud-based portal, we provide one, easy-to-use technology interface.

Job Description

The CSM role is a Customer Success position designed to maximize revenue, retention, and relationships within Mobile Solutions customers. The CSM serves as the primary business owner for contractual obligations, customer satisfaction, retention and scope of additional services. The CSM is expected to consistently provide excellent customer service to accounts, as well as represent customer needs (VoC) and goals within the organization to ensure quality of service. In addition, the CSM will build relationships with customers at the stakeholder level to encourage new and repeat business opportunities and work closely with Operations, Sales, Marketing and Support ensuring goals and objectives are met.

Responsibilities include but not limited to: 

• Builds strong relationships with customers and creates a VIP service experience through understanding customers’ business, how Mobile Solutions' services can benefit customer, constant quality and satisfaction improvement.
• Increases revenue across the product set and with expansion in existing services.
• Maintains and grows professional relationships for use in networking and future business opportunities.
• Collaborates with Mobile Solutions' Operations, Development and Marketing groups to relay customer issues and opportunities. Maintain all Account, Contract and Opportunities information in SalesForce.
• Ability to build rapport with Mobile Solutions' management as focused and goal-driven individual.
• Proactively works with Mobile Solutions CDM Team to develop and deliver State Reviews with all assigned customers to include analysis of service needs and usage trends. Identifies products and pricing offerings that meet customer needs and business objectives.
• Owns the contract and contract renewal process on existing customers and understands contractual language to ensure operational delivery and compliance.
• Account retention through the development of strong relationships with key customer decision makers and users.
• Represents a knowledgeable, efficient, and professional image of Mobile Solutions to the customer by handling business in a respectful and professional manner.
• Provides insight and thought leadership to customers based on industry trends and technology developments 
• Has a deep understanding of the customer business, systems, and processes.
• Ensures that customer challenges are dealt with in an efficient manner, escalating critical issues appropriately. Serves as an escalation point of contact for the customer and for the CDM.
• Communicates the customer's interest and goals to internal teams.

Qualifications and Skills

• Proven work experience within mobility as an Account manager, key account manager or other relevant experience highly preferred
• Proficiency with CRM software and Microsoft Office (particularly Excel and Outlook)
• Track record of over-achieving sales metrics and quota
• Excellent ability to consult with carriers on behalf of the client
• Superb communication and interpersonal skills
• Strong ability to work in team environment

If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!

Mobile Solutions Services Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.