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Customer Success Manager

| Greater Denver Area

It’s an exciting time in commercial real estate, and we’re at the forefront of a market that’s just

beginning to accelerate technology change. Apto is focused on connecting the commercial real

estate industry. We’re doing it by building a remarkable broker platform (cloud-based CRM and deal

management), and we’re highly focused on the success of our customers and employees.

Apto is looking for a Customer Success Manager that understands the value of nurturing customer relationships. You will be responsible for engaging with customers post-sale, driving user adoption, account expansion, satisfaction and ensuring high retention. Internally, you’ll serve as an important voice of the customer by providing feedback to various functions across the business. You will be expected to understand the customer’s use cases and develop to be a trusted advisor ensuring customers stay and evolve with Apto.

Responsibilities:

  • Take ownership of assigned accounts and collaborate with the team to exceed growth and retention targets
  • Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations and navigating objections in securing the business
  • Partner with several of Apto’s clients concurrently, establishing and honoring mutually agreed upon goals and milestones
  • When required, negotiate conditions of renewal and general contract terms
  • Increase customer retention by conducting regular health checks, business reviews, identifying creative solutions and working with internal teams to meet or exceed customer expectations
  • Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors
  • Manage and effectively navigate post-sales activity for Apto’s customers through strong relationship-building, understanding of business context, planning and execution
  • Maintain a deep understanding of the products and speak with customers about the most relevant features/functionality for their specific business needs
  • Partner with internal teams from Customer Care, Product, Solutions, and Sales to enable successful customer experiences
  • Be the voice of customers and provide feedback on how Apto can better serve our customers and future of the business

What you need to apply:

  • Incredible relationship management, analytical, and critical-thinking skills
  • Bachelor’s degree required
  • Minimum 2 years in a prior customer success role or similar specific account management experience in a high-performing company
  • Strong communication skills and technical aptitude
  • Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation
  • An ambitious person who takes the initiative to get things done
  • Ability to thrive in a dynamic environment with a high-growth startup
  • Familiarity with Salesforce.com and other software-as-a-service technologies

It would be awesome if you had:

  • Experience managing a high-touch book of accounts
  • An understanding of Commercial Real Estate

What you’ll get in return:

  • Competitive base salary + Generous Stock Options
  • Flexible Time Off
  • Company-paid Medical, Dental and Vision Benefits and Life Benefits
  • Opportunity to contribute to a 401K Plan
  • Regular company-provided lunches and team events
  • Dog-friendly, centrally located office in LoDo
  • Challenging work with an opportunity to have a direct impact on day-to- day operations

Apto does not discriminate in employment matters on the basis of race, color, religion, gender,

national origin, age, military service eligibility, veteran status, sexual orientation, marital status,

disability, or any other protected class. We support workplace diversity.

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