Overview

SearchSpring helps many popular online retailers create better shopping experiences for their customers.

Our merchants struggle to keep up with the rapid changing retail landscape and we help them to save time by automating their merchandising and improving the search capabilities on their sites. Our mission is to make our merchants work lives’ easier, while helping run a more profitable online store deploying smart merchandising strategies that automatically keep up with their changing inventory.

If you enjoy working on a small, hardworking and passionate team that “bends over backwards” to support our merchants and fellow teammates, please join us!

Job Description:

As a Customer Success Manager at SearchSpring you are responsible for cultivating strong relationships with SearchSpring customers. Your main goal will be to make sure each and every SearchSpring customer is getting the attention they require - our customers don’t always have a one-size-fits-all solution which requires creative problem solving from you. You are passionate about creating quality relationships and serving the customers needs.

Your primary responsibilities will be to facilitate and drive the implementation of SearchSpring, maintain positive relationships, resolve client issues, drive optimization of the the product and uncover opportunities for improved user experience. Your dedication to the customer is bar none and your approach is always customer centric.

You will be the consultative expert on all things SearchSpring. The ideal candidate will be able to seamlessly balance business, technical and customer needs. You will use your uncanny combination of technical savviness, excellent communication skills and analytical abilities to provide a superior level of support that allows you to anticipate and deliver solutions before the clients know they need one. You will utilize your ability to effectively manage competing priorities while finding opportunities for expansion and preventing cancellations.

More about you:

Hustle is second nature to you. You strive to be the best and are known to go above and beyond. You are open minded, always searching for solutions and don’t wait for problems to find you. You are scrappy, resourceful and thoughtful when finding answers. You are a team player who possess high levels of emotional intelligence that allows you to work collaboratively with the team and client.  Last but not least, you are a true self-starter who is able to achieve great results with minimal direction and oversight.

Minimum Required Skills & Experience

• 3 - 5 years managing B2B customers directly in an account management, client services or customer success role

• A demonstrable history of strong performance

• A degree is preferred but not required

• Excellent verbal and written skills

• Technically savvy

Bonus Experience

• Experience being involved with complex technology projects (ecommerce website launches, software integration projects, data feed management, etc)

• Experience working with businesses that are between $50m - $150m in revenue (multiple stakeholders, competing priorities, mature internal processes, etc)

• Experience selling consulting services or web technology products

• Experience leading or managing a team

• Ability to analyze and understand product data feeds

• Familiarity with Inspect Element and Network analysis in Chrome or Firefox

• Business-level understanding of AJAX and related web concepts