Customer Success Manager

The Opportunity

Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining a world class Account Management team! We are looking for a fresh and innovative account manager who is self-motivated, highly driven and experienced in Account Management and Customer Success!
Responsibilities:

• Actively manage the success of a portfolio of assigned Marketo customers.
• Will be responsible for retention, development, and up-selling of focused accounts.
• Develop a fool-proof success plan to ensure organizational adoptions and expansion of our product.
• Close renewal business on a monthly basis, meeting or exceeding your quota.
• Conduct regular QBRs and business reviews to ensure adoption and marketing maturity advancement.
• Establish and grow relationships with executive sponsors and decision makers.
• Become familiar with the Marketo platform.

Requirements:

• You have 3+ years of account management experience from a high tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
• You have experience developing strategies on assigned accounts to fully leverage technology solutions.
• You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
• You know how to build trusted relationships with executive sponsors and end users.

Marketo is an equal opportunity employer.