Overview

The Opportunity:

With 6,000+ clients and over 500,000 screens deployed, FWI’s software platform is driving Visual Communications to millions of people every day, all over the world. We are a values-driven organization that encourages our employees to bring their authentic self to work every day and empowers everyone to make a tangible impact on our products, clients and culture. Our employees are passionate about their craft, but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.

We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:

• Bring your best self
• See it
• Own it
• Crush it
• Be Gracious

Four Winds Interactive seeks a Customer Service Specialist I to work with the Customer Success Team. This position will build internal and external relationships, ensure customers are successful in understanding and using FWI products and services by answering questions of varied complexity, providing training, and directing to appropriate documentation. The Customer Service Specialist position is not a management position.

The compensation package will be aligned to each candidates experience and qualifications. All applicants must be authorized to work in the United States.

Responsibilities

• Interact with users of all experience levels via phone and emai
• Ensure customers are succesful in understanding and using FWI products and services by answering questions of varied complexity
• Manage a queue of customer service cases
• Provide training on FWI software, products, and services
• Accurately log all customer interactions
• Work closely with Operations and Sales to support the end-customer
• Maintains transparency and integrity with customers and internal teams
• Partner with other internal teams to ensure customer satisfaction
• Other duties as assigned

Qualifications

Requirements for Success:

• Proven ability to learn new software quickly for supporting end users.
• Excellent communication skills, both written and verbal.
• Highly organized with the ability to quickly reprioritize tasks.
• Proficiency with MS Office
• Experience using web-based conferencing software to provide remote support.
• Some experience using Salesforce or other CRM administration. 

Helpfull for Success:

• Associates Degree or equivalent experience
• 0 -2 years relevant experience

• Experience working in a business to business software environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status