Are you looking for an opportunity to work in a rapidly growing startup that does meaningful work?  If so, we may be the business for you. We are Health Sqyre and welcome you to join on the ground floor!  We are looking for a customer service manager who has experience building and managing world-class customer service support operations. 

Company Description:

Health Sqyre is a Denver-based e-commerce marketplace startup that allows patients to buy medical supplies online using their insurance. Our shopping tools empower patients to compare product pricing using their insurance with real-time transparency of deductibles, co-insurance rates, and out-of-pocket maximums to make informed buying decisions saving time and money.  

We’re live and have a strong foundation, generating revenues, and serving hundreds of paying clients per month. We have partnerships with several medical equipment providers who are in-network with several major insurance companies including Aetna, BCBS, United Healthcare, and more, enabling us to serve insured customers across the US market. We have just raised a seed round of capital that includes investment from leading industry players, including AdaptHealth (Nasdaq:AHCO), Health Partners, Cape Medical, XMed, and others.

What you’ll do as the Customer Service Manager at Health Sqyre:

At Health Sqyre, customer experience is core to everything we do.  We are looking for someone who has experience building a customer service operation at a tech startup and who is eager to lead our small team on day one and grow the Customer Success operations. You will be building a customer service operation that incorporates metrics and KPI’s to ensure that the processes you incorporate are efficient and streamlined.  You will also share the responsibility for the success of our customers. You will be on the front lines with customers providing phone, chat, and email support to ensure that they receive an exceptional experience on our site. As an advocate for our customers, you will also surface and spearhead any technical issues or problems that customers have with our product/development team.  You will be instrumental in streamlining our customer support efforts and helping us create a customer service foundation designed to scale.

Responsibilities and goals you’ll own:

• Help to develop our customer service structure and operations to make it more efficient, implementing metrics and KPI’s
• Respond to and resolve customer queries through chat, email and phone support quickly and effectively.
• Escalate critical support issues to the product/development team and work closely with them to solve any issues
• Become an expert on Health Sqyre products, features, and capabilities
• Assist in streamlining our customer service efforts and creating first-class Help Center documentation
• Increase customer satisfaction and build loyalty through providing amazing, personal customer support.

What we look for:

• 2+ years of experience in customer service and/or call center functions
• Startup/tech B2C industry experience a strong plus
• Strong knowledge and experience using Zendesk
• Ability to adapt in a rapid growth environment
• Strong problem-solving skills
• Excellent communication skills - written, verbal and active listening
• Personable and love speaking with others via phone, email, and chat
• Strong computer literacy skills and technical aptitude; ability to multi-task and navigate multiple systems
• Natural curiosity with a strong aptitude to learn quickly

Nice to haves:

• Experience with medical devices, healthcare billing, or insurance reimbursement a plus but not required

Who will love this job:

• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away.
• You are energized by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.
• You love reading and learning about new ways of doing things. There’s always a better way.
• You’re a positive person and know how to look on the bright side.
• You bring solutions to the table, not just problems. (But you aren’t afraid to point out where we’re going wrong).
• You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

We also have great benefits to make your life easier so you can focus on what you’re best at:

• Competitive pay
• Nurturing and supportive culture
• Generous vacation and sick time
• Free parking
• Company and team outings
• Casual dress atmosphere
• Coffee, tea, seltzers, etc.
• A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

Compensation
Health Sqyre offers a competitive compensation package that includes salary and equity vests in our promising seed-stage start-up.

Your Next Move
Now that you know more about us and are truly excited about working for an amazing startup, tell us how you can make an impact at Health Sqyre.