Welcome to Onemata:

Our mission is to increase prosperity on main street.

At Onemata, our software is designed to read, understand, and interpret the world of business data and intelligence, enabling our customers to craft detailed and smart search criteria so they can discover their universe of like-minded prospects and get their cherished products and services into the hands of those who need and want them.

For small businesses on the planet earth, we will be the go-to source for the thinking, tools, process, and partners to accelerate the pace at which they achieve their hopes and dreams of a better future for themselves, their children, and their community.

We are solving one of the biggest problems for small businesses – getting new customers quickly.

We’re Growing. Come Join Us

Onemata seeks a leader to assist us in developing and nurturing a world class Customer Service team. When we say world class, we really mean it. We’re a group of the most enthusiastic, hard working people you’ll ever meet. We’re ready (and psyched) for anything, and are looking for a kindred spirit to guide our international customer service team. You’re right for us if the idea of being a human golden retriever makes you smile.

You’ll build then guide a team to address customer service and onboarding issues related to our self service platform. At first, you may sometimes be in the weeds solving problems yourself, but ultimately, this position is focused on leading our customer service department. It’s your privilege to build a team that can and will do everything in their power to solve customer problems with efficiency, excellence, and an inherently positive attitude. Every interaction our customers have with your team should make them want to shout about Onemata from the rooftops. Your department is how we grow, and if you’re anything like us, you know we want to grow swiftly.

Our current vision includes building a team of customer service representatives that will work remotely in small towns across the US as well as a team in the Philippines for 24/7 support and scale. We need you to help us in developing an approach to serve global customers locally and we’ll employ your expertise to determine how we build out this department over the long haul.

We are looking for partner-level thinking to shape our program to meet these ambitions as a startup, scaling as demand dictates. The Onemata customer service team will serve small businesses at a high volume as well as a mid-market channel with very different technical needs. You’ll also be a primary liaison with the development team to communicate technical issues and suggestions for product improvement.

Your direct line with our customers is critical to our mission – increasing prosperity on main street.

Are you ready for the biggest role for your life?

• Be our face and voice to our customers and vice versa.

• Be our customers advocate, doing what it takes so every experience with Onemata is outstanding and makes people want to shout about it from the rooftops (seriously)

• Be energetic, positive, and live to help companies achieve their maximum level of success.

• Leverage a multitude of tools (chat, email, phone, social media). We meet our customers where they are and communicate in the methods they prefer.

• Capture the issues of our customers and interface with our development and marketing teams to help Onemata continually improve in order to exceed our customer’s expectations.

• Possess an eagerness to problem solve. Not only for our customers but for us. We’ll need help scaling and addressing new challenges as they come up.

• Be creative - a catalyst of thought and action to suggest supplemental resources, services, and offerings that will help our customer’s journey.

• Have a growth mindset and an innate desire to be a leader.

• We encourage you to apply if Onemata is an environment that excites you. We consider candidates of all experience levels and will evaluate applicants based on experience, strengths, and career goals.

• Have a four year college degree or the experience to make us forget we asked for it.

• Be able to show us how you’ve grown in your career.

Onemata’s all about the Team:

• We have medical, dental, and vision 85% covered by Onemata

• Contribute to a 401k and/or open an HSA

• You’ll enjoy a flexible schedule and be able to work from home. When you do come in, you won’t need to pay a dime for parking

• STD, LTD, and basis life are 100% covered by Onemata