Descriptive Summary
This position ensures that customers get value from our system by verifying that customer data is accurately reflected in reports and dashboards, and that each customer's video installation is configured correctly to match up with that data.

Key Performance Indicators

1. Become an expert in the correct behavior of our video and reporting features
2. Demonstrate ability to quickly identify examples where a customer's installation is not correct
3. Demonstrate ability to document and communicate problems discovered

Core Functions

●        Work with customer-facing teams to prioritize onboarding validation activities

●        Provide completion estimates for each activity

●        Validate customer integrations by using our software platform as the customer will use it and reporting any problems with data or video quality

●        Work with leadership to improve processes to prevent customer issues

●        Depending on skills, create scripts and programs to automate this validation

●        Other duties and responsibilities as assigned

Winning Behaviors, Competencies, and Skills

Define behaviors and values:

●        Excellent communication skills (verbal and written)

●        Analytical mind - you look for patterns, things that stand out, etc.

●        Flexibility to work overtime if required

●        Professional

●        Reliable and dependable

Hard skills:

●        Strong computer skills

●        Experience with internet technologies like web browsers

Experience

Education:

●        Bachelor’s degree, preferably in IT field

Work Experience:

●        1-2+ years experience providing technical help desk support to customers using web based applications (or similar problem-solving experience)