About Feals

Feals (feals.com) is a fast-growing wellness startup with offices in Denver and Los Angeles. We are a direct-to-consumer CBD brand with a deeply rooted commitment to customer service and helping people feel better. We offer quality CBD conveniently delivered to your doorstep with a 100% happiness guarantee. We’re expanding our lean, talented team and are looking for smart and passionate go-getters to join us. 

Who you are 

We are seeking enthusiastic, approachable, and highly motivated problem-solvers to be the first point of contact across our customer experience channels. This role will be customer service oriented, where you'll call, email and chat with prospects and customers, both problem-solving on the fly and acting as a brand ambassador for Feals. We have built our brand on our unrivaled customer service and personal touch, and our ideal candidate is someone who can represent Feals with clear and concise writing, use informed judgment in every interaction, and problem-solve independently. If you like to work on collaborative teams in a fast-paced environment and want to get in at the ground level, this is the place for you. 

What you’ll do

• Take a service-and solution-oriented approach to all interactions, using strong judgment to balance being policy-driven with making it right for the customer
• Advocate on behalf of the customer to ensure a consistent and valuable experience for them
• Recommend product improvements based on customer feedback, using both qualitative stories and quantified data
• Liaise cross-departmentally between Customer Experience, Operations, Marketing, and Product teams
• Identify opportunities and drive solutions to enable efficiency, specifically thinking about automation and improved back-office tools for your team
• Uphold Feals’ voice through all comments and interactions, being careful to speak naturally and confidently

What You Need

• A completed Bachelor’s Degree
• 0-3 years in customer service or a related communications-focused role (at a startup is a major plus, e-commerce even better)
• Keen sense of grammar and punctuation with the ability to grasp Feals’ voice and tone. Strong writing ability is required. 
• Ability to communicate clearly, confidently, and enthusiastically with maintaining strong judgment and a solution-oriented approach
• Maintain a sense of empathy through all interactions

Why Feals?

• Equity participation
• Unlimited PTO - 10 days minimum to keep you fresh
• Competitive salaries and top quality medical, dental, and vision plans
• Free ClassPass and other wellness perks
• A leadership team that embraces creativity and initiative
• Monthly lunches, team happy hours, quarterly outings, and more!

About the team

Customer Experience is at the heart of Feals and a critical function that helps drive innovation and improvement across the company. We interact directly with our customers, actively soliciting feedback and suggestions to execute even better. We're down to earth, don’t take ourselves too seriously and don’t let anything get in the way of delivering an exceptional customer experience. In this role, you will work cross-functionally with the marketing and operations teams as well as our co-founders. 

We are an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.