Customer Education Manager (SaaS Product)

| Greater Denver Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

How you'll make an impact:

As a Customer Education Manager, you will work with our Product, Customer Success, Customer Onboarding, Customer Supports and Marketing teams to develop and implement innovative education initiatives and programs, including our Cin7 Academy. You and your team will develop multi-modality training content that creates engaging learning journeys.

Our education team is responsible for creating and delivering learning experiences customers, partners and team members will love. Cin7 is the marketing-leading platform for product sellers to manage dozens of channels. You and your team have the opportunity to teach customers how to begin using Cin7 and grow businesses over time by trialing, adopting and using our extensive range of automations, connections and features. You will educate and train internal team members and partners on the effective delivery of Cin7 customer education strategies to ensure a consistent, best in class experience for all customers by creating an extended team of coaches and trainers.

Does this sound interesting?

If so, we're looking for a motivated and driven Customer Education Manager who would love to have a career at a fast-growing global software company to work on the following:

  • Overall responsibility of driving the vision, strategy and day to day operations for the Education function at Cin7
  • Developing and maintaining a scalable customer education framework, to include platform socialization, onboarding, and ongoing training strategies for various roles within the customer organization. This framework should be extensible and scalable in order to deliver a best in class experience for a growing base of self service customers and Customer Success-supported customers.
  • Developing and maintaining customer training and assessment materials across a variety of formats (instructor led, webinars, video, guides, quizzes and assessments, etc.)
  • Accountability for the overall standards, Education CSAT scores and handling customer feedback
  • Inspire, lead and mentor a team of individuals to deliver great results and high attention to detail
  • Reduce dependence on Customer Support and help customers unlock the full potential of the Cin7 platform, thereby helping their business thrive
  • Lead and coordinate a roadmap of team efforts, driving high-quality outputs for consumption by employees, customers and partners
  • Analyze data, testing hypotheses, surfacing insights, and offering solid recommendations for how Education contributes to our Cin7 purpose - Empowering product sellers to thrive
  • Prioritize and plan the effective delivery of education teams projects, roadmaps and role model being a team player
  • Establish and manage customer feedback mechanisms and regularly report these back to the business
  • Partner with Product to build ongoing training materials and learning pathways that increase understanding and adoption of new feature releases and product capabilities, and maintain a forward-looking customer education roadmap as new features are launched.
  • Provide suggestions and insights on how education best contributes to building a vibrant community of product sellers, partners, prospect and Cin7 team members
  • Establishing and leading the efficient and effective operations of the team

Here's what you'll bring with you:

  • Prior experience in instructional design and education in a SaaS company
  • Experience within the adult learning sector and/or technology industry; preference for a background on an education team in a SaaS business
  • At least 3 years of experience as an Instructional designer and/or Education delivery/training experiences to adult learners
  • Leadership background managing digital educational designers
  • Experience developing levels of educational curriculum
  • Passionate for teaching and helping people advance their careers through learning
  • High attention to detail and a good eye with language and grammar
  • Ability to understand and interpret website traffic data such as Google Analytics

In return, we offer:

  • Competitive benefits, including medical, dental, and vision plans, and a 401k.
  • A flexible PTO policy, allowing you the time you need to recharge.
  • A diverse team, where everyone helps each other and inclusion is a core value.
  • A laid-back office environment (once we’re back to the office post-pandemic!) where collaboration is key.
  • Frequent company sponsored events so you can get to know your coworkers.

Why Cin7?

Cin7 is a leader in Inventory Management Software, one of the most exciting software verticals right now, and we're growing exponentially. In February 2021, we acquired two additional platforms Orderhive and Dear Systems to support a wider breadth of customers. We're looking to add great people to our team who are passionate about working in a fast-growth tech environment.

At Cin7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. Cin7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

Location:

Please note that this role is based in Denver, CO. Though we have some flexibility on timing for relocation, we are not considering permanently remote candidates at this time.

Compensation:

Base salary of $75K-$95K + Eligible for incentive compensation, based on performance targets, of 10% - 30% depending on qualifications and structure of the overall compensation package.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We're all working remotely in our own neighbourhoods at the moment and enjoying all the beauty we have around us in Denver!

An Insider's view of Cin7

What’s the vibe like in the office?

We have lots of inside jokes, serious hard work, and a truly accountable support system. It’s nice having a team that takes an active interest in your role. We have funny conversations and real planning time, even amidst the chaos of these times. I truly feel completely comfortable asking anyone on our team for help or advice at any time.

Dylan

Business Development Representative

What does your typical day look like?

My focus is on creating a great working environment for my team by providing a platform to learn, collaborate & grow- while we work with & deliver top service to our customers. I provide direction, recognition & constructive feedback so my team achieves their goals, both personally & professionally. Our Trust & Collaboration values underpin it all!

Cyran

Head of Professional Services

How has your career grown since starting at the company?

I've been with Cin7 for two years & have been able to wear multiple hats & work with great people.I began as an Implementation specialist & within 6 months was leading a team. I then moved to lead the EDI/3PL support team, before being offered my Product Analyst role. Cin7 is dynamic, hands-on & supportive & I always feel my contribution is valued.

Sonal

Product Analyst - Omnichannel

What is your vision for the company?

We want to empower modern product businesses to thrive in a fast-changing connected world. Our inventory management software tool is the most comprehensive, easy-to-use and swift-to-implement product available globally. And our dynamic,innovative world-class team lives our values daily, helping our customers scale and sell to anyone anywhere.

David

CEO

What projects are you most excited about?

Our current projects are ones you can't stop thinking about!There's loads to do & you couldn't get a better team rallying together.I'm currently working on how we onboard our channel partners.Working with Product,Customer success & our Senior leadership team has brought together fantastic ideas.We're on the cusp of a fantastic chapter in our story.

Michelle

Head of Partnerships US

What are Cin7 Perks + Benefits

Cin7 Benefits Overview

Cin7 understands that people's lives are rich and varied - each with different challenges, motivations and expression. We work to not only accommodate but to facilitate and celebrate those aspects of life. We are led by our values (Strive, Trust, Innovate, Collaborate) and they inform what we offer our people. We're always working towards the next initiative in this area.

Culture
Volunteer in local community
Cin7 participates in local volunteer activities such as Food bank of the Rockies. We also have volunteer days with our customers (2 per year)
Partners with Nonprofits
Cin7 regularly fundraises for charities. In 2020 this included, Breast Cancer, Mental Health, Chronic pain awareness, Anti bullying, Starship Children's hospital, Movember, and Chained dog rescue.
Friends outside of work
Eat lunch together
Intracompany committees
Cin7 has a variety of open committees and clubs. They decide on & manage social occasions, themed days, cultural events & charity fundraisers, sports and wellness activities, health & safety etc
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Cin7 is a highly diverse company & this is reflected everywhere: 8 nationalities in the Senior team alone; a significant % of women in leadership: and a huge range of ages and life-stages represented.
Unconscious bias training
We are working on an Unconscious Bias training programme which will be delivered in 2020
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 200% of annual salary
Dental Benefits
We offer a variety of dental plans to employees at costs between $10-$100 / month
Vision Benefits
Cin7's Vision plan is effectively offered to all US employees for free. Glasses and lenses are covered in full.
Health Insurance Benefits
We offer a variety of plans that cover up to 100% after deductible, or PPOs with low co-pays
Life Insurance
Pet Insurance
Wellness Programs
Wellness resources offered through Trinet
Mental Health Benefits
Mental health resources offered through Trinet
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Flexible Work Schedule
Cin7 offers flexible start and finish times each day. We also offer one day working from home each week for all employees.
Remote Work Program
Cin7 offers one day remote each week for all employees. Others are fully remote - this is role dependent. And of course while Covid continues to impact, we maintain remote status for all.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Cin7 hosts a great Christmas party and typically has a number of other company outings each year - boat trips if you are in NZ.. There's weekly football, fun-runs, fitness challenges too
Free Daily Meals
Stocked Kitchen
Cin7 has great coffee and a weekly fresh fruit delivery
Happy Hours
Happy hours are held monthly on Fridays. Drinks, pizza, snacks & fun are all on the menu. In 2020 Covid has given us more opportunity & need for virtual social interaction too & happens weekly.
Professional Development Benefits
Job Training & Conferences
Cin7 offers professional and personal development opportunities utilising both in-house expertise and outside providers.
Lunch and learns
Cin7 hosts Lunch and Learns each week. We offer a variety of subjects, speakers and activities - from serious to fun, professional to recreational.
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

As Cin7 continues to grow, we're continuing to expand what we offer to our awesome team.

More Jobs at Cin710 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Operations
Sales
Finance
new
Denver
Developer
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Operations
new
Denver
Operations
new
Denver
Finance
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Cin7's full profileSee more Cin7 jobs