About us:

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 100K rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and driven individual who want to be part of a fast paced, and fast growing company.

HomeAdvisor's Business Customer Care is an environment that provides our frontline employees with the opportunity work on a non-scripted team while providing unparalleled customer service. We take inbound calls from our Service Professionals who have been matched to homeowners who are interested in a home project.

Essential Duties and Responsibilities:  (Other duties may be assigned.)

• Proactively motivate, coach and mentor representatives to improve their ability to interact with customers and maximize effectiveness and efficiency.  This includes well-prepared, formal coaching sessions as well as informal daily coaching
• Lead a customer-focused team that ensures customers receive world class customer service
• Ensure all Customer Care policies are followed including: service level agreements, adherence to scheduling, and documentation guidelines
• Present process/procedure suggestions and recommendations in accordance with organization cost, quality, and productivity goals
• Drive initiatives to improve performance, quality, and related metrics; provide daily reporting statistics to include team performance, quality initiatives, and employee performance / development
• Recommend changes to improve efficiency and effectiveness; report team accomplishments, achievements and productivity to functional management
• Interview / hire potential employees for positions across the Customer Care Department
• Design and implement improved process or operational policy to improve all aspects of customer service
• Ensure strategic objectives are translated into effective and efficient tactical operations
• Re-prioritize and allocate resource across various team projects
• Communicate department and company initiatives, goals and results to team members 
• Collaborate with other members of Customer Care Management to drive and implement positive changes in support of broader company initiatives
• Deliver assigned tasks, both ongoing and ad-hoc

Minimum Qualifications:

• Excellent leadership, team building and coaching skills
• Strong verbal & written communication skills
• Strong computer skills
• Strong analytical skills
• Ability to work in a fast-paced environment and re-prioritize to meet changing business needs
• 2 years prior management and leadership experience
• Must have High School Diploma or GED
• Must be able to provide proof that you are over the age of 21

 What makes HomeAdvisor a top Colorado company to work for? (According to the Denver Post):

* We are an industry leader, and are backed by IAC, which is one of Fortune's Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others.

* Flexible time off

* Summer events for all employees

* Workout facility on site

Why do WE like working here? Simple - our product, what we do, and the people we work with.

In addition, you'll need to be able to:

• Work in a fast-paced, high energy environment without being distracted (music played throughout the day).
• Sit or stand for an 8-hour shift.
• Perform all essential job functions with or without reasonable accommodations.
• Have a work hard/play hard attitude
• Be AWESOME
• Have FUN