The right candidate for this role is someone that will partner with our CEO and leadership team to strategize and execute. This person will help scale our business while disrupting the benefits industry through product innovation. At ThrivePass strategy and product go hand in hand; therefore this person will oversee both our operations and product teams to ensure continued growth and success.
Description
Responsibilities
Strategy and Operations

• Manage strong relationship and partnership with the CEO and Board, maintaining regular and ongoing communication and providing support and guidance to members to support effective governance of the organization
• Collaborate with CEO and board in setting and driving organizational vision, operational strategy, and hiring needs
• Prepare and execute yearly and quarterly strategy meetings
• Oversee operations to ensure cohesive process and procedures governance
• Spearhead strategies to steer the company's future in a positive, scalable direction
• Employ various initiatives to coach employees to optimize capabilities
• Own staffing models and capacity planning across the organization
• Foster a performance and learning culture by holding both the team and colleagues accountable in a mutually respectful way to drive continuous improvement
• Facilitate the recruitment, retention and professional development of high caliber employees and build a winning culture where the best people want to work and succeed together
• Oversee and assist in preparation of annual budgets and financial forecasts
• Develop the strategy and KPIs to ensure a best-in-class operations function
• Responsible for business infrastructure needed to scale the organization
• Deliver effective recruiting, onboarding, development, performance management, and retention

Product

• Responsible for the strategic product direction to include product vision, product innovation, product design, product development, project management, and product marketing
• Assess strategic value of product extensions by evaluating client needs and market trends, and provide Executive Team with recommendations based on business cases
• Collaborate with internal stakeholders to define, refine, and improve our product vision and value proposition.
• Maintain a transparent, up-to-date roadmap.
• Oversee Product Management teams in building great outcomes that deliver sustainable value to the customer and prove the feasibility of the product and its ability to meet our business needs.
• Collaborate with CTO and Engineering team on turning ideas into shipped production features.
• Collect competitive advantages and shortcomings in a structured way.
• Work with customers to obtain client product feedback and ensure Product Management team involvement
• Responsible for the identification of target consumer segments and markets and play a leading role in evaluating market trends, product industry, and competition strategies from which he can send recommendations on product pricing and positioning to LOBs and GMs.
• Ensures a cohesive relationship between Product, Development and the Business is maintained.

Requirements

• Executive-level communicator comfortable dealing with the C-suite and key stakeholders of our customers
• Capable cross-functional collaborator that will serve as a major contributor on the executive team
• Proven track record of managing complex budgets, PNLs and financial models
• Exceptional communication and collaboration skills, both at the executive level and with peers and cross-functional teams. Can clearly articulate ideas, frame problems and offer solutions.
• Deep knowledge of the US Benefits Market specially CDH and COBRA - preferable
• Committed to joining and completing this journey through its eventual goal of a sale or IPO
• Demonstrated leadership skills with a blend of analytical, creative, and strategic talents in order to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity.
• Ability to define and analyze numerous product metrics, ability to think strategically and know when and how to apply each in order to influence the success of our operations and product.
• Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary
• SaaS platform experience - preferable

Benefits Offered

• Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-and long-term disability insurance
• Maternity and Paternity Leave
• 401K with employer match
• 5-and 10-year sabbatical program
• Employee Assistance Program (EAP)
• Voluntary Benefits
• Monthly Health & Wellness Stipend
• Annual Learning and Development Funds
• Generous Paid Time Off (PTO) Policy

Please complete this form along with your application: https://forms.office.com/r/NYxG96w3w9
Additional Information
ThrivePass is committed to providing an inclusive and welcoming environment for all team members. Accordingly, we do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin(ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations.