Compliance Associate at GHX

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The Compliance Associate is an integral part of the GHX Credentialing and Compliance team. This role will partner with the Compliance Solutions Specialists to deliver account and product support to provider customers. This person must be customer-obsessed and metric-driven.This person serves as the face of the business forward facing customers and works to ensure customer compliance issues are resolved effectively and efficiently by providing solutions. This position is responsible for driving Vendormate growth as part of our Compliance Program. Our ideal candidate will be analytically minded professional with influential communication skills who has worked in a supporting business analytics role, growth mindset is critical. The candidate will have the ability to articulate technical information to non-technical and executive audiences, a clear understanding of the hospital system, an above average ability to collaborate with internal cross-functional stakeholders, thrives in a fast-paced environment and adaptable to changing circumstances while maintaining a positive attitude.Key Responsibilities
  • Manage requests for sub-150 accounts to maintain their credentialing programs and drive improved compliance.
  • Serve as primary point of contact for provider customers regarding Vendormate Support and product issues by managing inbound Provider request triage, routing and resolution. Works directly with Provider customers and GHX teammates to understand and resolve issues and interaction patterns completely.
  • Provide operational support as required to the Shared Services team by contributing to the completion of configuration, reporting, process and account support cases
  • Support the Compliance Solutions Specialists and contractors in analyzing utilization of Vendormate solutions including attending in-depth compliance evaluations, audits, gaining customer buy-in, and confidently communicating and facilitating actionable next steps to maximize the value of Vendormate products and services.
  • Assist the Compliance Solutions Specialists in creating account reviews to build rapport as a long-term partner as well as to achieve BU bookings targets
  • Follow up with top 150 accounts post-account review to complete initiatives including vendor registration analysis, location adds, credentialing program configuration, etc.
  • Deliver compliance messaging in collaboration with the Compliance Solutions Specialist or Sales (or individually at times), while owning the partnership end to end.
Key Duties
  • Provides account, product support, and consultative selling to high-impact Credentialing Customers
  • Meet or exceed productivity and performance measures for the position as defined.
  • Monitor and respond to customer cases, system alerts or other service management related notifications within response time goals.
  • Exercises creativity and problem-solving skills to diagnose problems and find solutions tailored to customer organizations and the compliance program
  • Demonstrated thoughtful strategic thinking and decision making
  • Maintain Salesforce including accurate documentation and contact lists
  • Other responsibilities, as assigned
Required Education, Certifications and Experience
  • Bachelor's degree or equivalent combination of education and related experience
  • 1+ years of experience in customer support role
  • Ability to identify and resolve customer concerns and compliance gaps
  • Developed verbal and written communication skills with active listening
  • Ability to work effectively within a team and cross-functionally to assist with capturing sales leads
  • Self-organization and time management skills with attention to detail
  • Excellent time management skills and organization skills with ability to manage a large account base and prioritize to meet goals
Preferred Qualifications
  • Bachelor's degree
  • Healthcare experience
  • Experience using Salesforce and tracking metrics
  • Account management experience
  • Experience with Six-Sigma or other process improvement methodologies
  • Experience with compliance and compliance certification
  • Project management and process improvement
  • Proficient in Microsoft Office applications
Estimated hourly compensation $22.00 - $30.28The base hourly range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/GHX: It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 800 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Europe, Chicago, Illinois, and Omaha, Nebraska.DisclaimerGlobal Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
$125 per month
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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