Collections Specialist 

About Us 

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth’s emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com. 

Mission: Provide patient-centered care through the power of technology, convenience, and service. 

DispatchHealth is seeking a Collections Specialist to join the Revenue Cycle Management team and support initiatives that will maximize revenue collection from patients and coordinate with claims and other revenue-generating efforts.

Job Duties 

• Pursue unpaid accounts by telephone or electronic inquiry to determine status of payment in accordance with department follow-up timelines.
• Comprehensively document all account activity in an accurate and timely manner for all touches made on any patient account.
• Contact patient for additional information when necessary to push the claim through for payment.
• Research patient accounts and call patients prior to submitting accounts to external collections.
• Complete follow-up of claims on a timely basis according to the productivity guidelines for account follow-up goals.

• Submits appeals with supporting documentation according to the payer-specific denial reasons and procedures 
• Proactively works with Accounts Receivable Lead and Director of Revenue Cycle Management to develop appeal strategies where challenges arise 
• Other duties as assigned 

Job Requirement and Qualifications 

• Minimum of 3-5 years experience in full-cycle billing for a medical practice 

• Ability to work independently 
• Great problem-solving skills 
• Strong Microsoft Excel skills 
• Experience with practices in multiple states a plus 
• AthenaHealth software experience a strong plus 

Benefits 

• Career growth and investment 
• Be part of a company that is innovative, exciting and progressive 
• Competitive health and wellness benefits for full-time employees 

• 401k 
• Flexible schedule 

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job