CirrusMD helps health plans create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects members to a dedicated, board-certified physician in under 90 seconds from any web-enabled device. CirrusMD enables stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness. Designed to deliver an unparalleled user experience and barrier-free access, the CirrusMD platform drives average member utilization rates up to triple telehealth industry averages.

CirrusMD has partnered with over a dozen major national payers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. Founded in 2012 and headquartered in Denver, CO, CirrusMD is led by co-founder and Chief Executive Officer Andy Altorfer and co-founder and Chief Medical Officer Blake McKinney, M.D

Position Description

The Client Success Manager is responsible for developing and maintaining an exceptional relationship with both internal and external stakeholders with the ultimate goals of customer retention and growth by identifying upsell opportunities, growing membership/employee lives, and meeting utilization goals.

• Work with internal and customer partners ensuring the team’s success while conceptualizing and developing new programs to deepen customer relationships.
• Analyze and present results to demonstrate the immediate and downstream impact of participation in programs
• Develop presentations to show return on investment and program outcomes
• On-going, detail-oriented management with new and existing customers to deepen and broaden relationships with external clients for business growth and internal clients to facilitate client needs
• Set proper customer expectations based on knowledge of the CirrusMD platform, scope of relationship, and contractual requirements.
• Ongoing review of program outcomes to make recommendations ensuring that customers are optimizing the CirrusMD platform to its full potential

What You’ll Be Responsible For Achieving:

• Manage intake and implementation of new projects from Client Success leadership and sales team; act as key customer contact to facilitate implementation process and hit go-live timelines
• Develop and maintain strategic account plan for growth and retention: strategize with client on all opportunities to ensure solutions are being effectively utilized/expanded
• Work with sales support, product management, and business development to complete requests for proposals/information in a timely, accurate, and professional manner
• Understand clients’ business objectives and vision, sharing those objectives with the CirrusMD team
• Deep understanding of CirrusMD’s solution, how it’s implemented and intended to be used by the client
• Lead client presentations and facilitate site visits
• Be technically astute, able to manage IT and other product related discussions
• Provide market feedback to the product and marketing teams for future product development
• Maintain up-to-date knowledge and strategy of company initiatives, industry trends

Requirements

• Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics
• Ability to travel up to 50%
• Excellent communication and partnership skills
• A professional and resourceful style; the ability to work independently and as a team player, take initiative, and manage multiple tasks and projects at a time
• Bachelor’s degree or equivalent
• Minimum five years successful selling and/or account management experience in healthcare services required
• Must have significant experience in the following areas:
  • Executive level relationship management experience
  • Enterprise-wide solutions
  • Proven ability to meet and exceed goals
  • Strong listening and communication skills
  • Demonstrates strong problem-solving skills
  • Well organized and pays attention to details
  • Ability to conduct board room presentations and facilitate group discussions
  • Ability to conduct engaging product demonstrations
  • Making data driven decisions

Compensation

Compensation will be earned as a combination of the following:

• Base salary – up to $90K
• Performance bonus - up to 30% of base salary can be earned
• Health and other benefits
• 401k (including company match)