Client Success Manager

| Greater Denver Area
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CirrusMD helps health plans create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects members to a dedicated, board-certified physician in under 90 seconds from any web-enabled device. CirrusMD enables stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness. Designed to deliver an unparalleled user experience and barrier-free access, the CirrusMD platform drives average member utilization rates up to triple telehealth industry averages.

CirrusMD has partnered with over a dozen major national payers and healthcare systems to deliver extraordinary virtual care to millions of lives across the nation. Founded in 2012 and headquartered in Denver, CO, CirrusMD is led by co-founder and Chief Executive Officer Andy Altorfer and co-founder and Chief Medical Officer Blake McKinney, M.D


Position Description

The Client Success Manager is responsible for developing and maintaining an exceptional relationship with both internal and external stakeholders with the ultimate goals of customer retention and growth by identifying upsell opportunities, growing membership/employee lives, and meeting utilization goals.

  • Work with internal and customer partners ensuring the team’s success while conceptualizing and developing new programs to deepen customer relationships.
  • Analyze and present results to demonstrate the immediate and downstream impact of participation in programs
  • Develop presentations to show return on investment and program outcomes
  • On-going, detail-oriented management with new and existing customers to deepen and broaden relationships with external clients for business growth and internal clients to facilitate client needs
  • Set proper customer expectations based on knowledge of the CirrusMD platform, scope of relationship, and contractual requirements.
  • Ongoing review of program outcomes to make recommendations ensuring that customers are optimizing the CirrusMD platform to its full potential


What You’ll Be Responsible For Achieving:

  • Manage intake and implementation of new projects from Client Success leadership and sales team; act as key customer contact to facilitate implementation process and hit go-live timelines
  • Develop and maintain strategic account plan for growth and retention: strategize with client on all opportunities to ensure solutions are being effectively utilized/expanded
  • Work with sales support, product management, and business development to complete requests for proposals/information in a timely, accurate, and professional manner
  • Understand clients’ business objectives and vision, sharing those objectives with the CirrusMD team
  • Deep understanding of CirrusMD’s solution, how it’s implemented and intended to be used by the client
  • Lead client presentations and facilitate site visits
  • Be technically astute, able to manage IT and other product related discussions
  • Provide market feedback to the product and marketing teams for future product development
  • Maintain up-to-date knowledge and strategy of company initiatives, industry trends



  • Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics
  • Ability to travel up to 50%
  • Excellent communication and partnership skills
  • A professional and resourceful style; the ability to work independently and as a team player, take initiative, and manage multiple tasks and projects at a time
  • Bachelor’s degree or equivalent
  • Minimum five years successful selling and/or account management experience in healthcare services required
  • Must have significant experience in the following areas:
    • Executive level relationship management experience
    • Enterprise-wide solutions
    • Proven ability to meet and exceed goals
    • Strong listening and communication skills
    • Demonstrates strong problem-solving skills
    • Well organized and pays attention to details
    • Ability to conduct board room presentations and facilitate group discussions
    • Ability to conduct engaging product demonstrations
    • Making data driven decisions



Compensation will be earned as a combination of the following:

  • Base salary – up to $90K
  • Performance bonus - up to 30% of base salary can be earned
  • Health and other benefits
  • 401k (including company match)
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ApolloLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases


Our HQ is located in Denver's RiNo neighborhood with lots of restaurants and breweries within walking distance. An RTD station is just 2 blocks away.

An Insider's view of CirrusMD Inc.

What’s the vibe like in the office?

Everyone at CirrusMD understands the work they get to do is really special. I feel inspired and trusted to help make healthcare more accessible. Every day I feel grateful for the work I get to do and the amazing people I have the privilege of working with.

Jhun de Andres

Full Stack Software Engineer

What kinds of technical challenges do you and your team face?

I joined CirrusMD primarily because I was interested in working on a set of technologies, a platform, that could have impact on everyday people in healthcare.

It’s very rare to get to work on a product where you can see that it helps people in their day-to-day lives.

Gabe Varela

Chief Technology Officer

What are some things you learned at the company?

I like working at CirrusMD because I have an opportunity to make a lasting impact in healthcare.

By partnering with payers in the health system, we can really create the technology that acts as a catalyst to help them take additional risk and really achieve the goals of their value-based models.

Robyn Dietz

VP Account Management

What is your vision for the company?

I started CirrusMD because I was texting a ton with my friends and family and I realized I was actually providing a
really incredible service, they weren’t getting from the medical industry.

I said to myself, “It isn’t fair that only doctors’ own friends and family have this level of amazing service."

Blake McKinney, MD

Co-Founder and Chief Medical Officer

How do your team's ideas influence the company's direction?

At CirrusMD, Engineering works closely and collaboratively with Product and Design so we can provide the best possible experience to our customers. I love that my engineering expertise is part of the product development process from get go.

Ashley Clarke

Software Engineer

What are CirrusMD Inc. Perks + Benefits

CirrusMD Inc. Benefits Overview

We offer a fun, startup work-environment as well as strong benefits package including competitive salary, medical, dental and vision coverage for employees and dependents, 401k, flexible work hours, and a vacation policy that asks you to take what you need to maintain your work-life balance, while also achieving your goals.

Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Beginning January 2021, CirrusMD. provides employees with a 401(k) matching plan managed by [provider]. We match 1% of contributions up to 6% of an employee's annual gross pay.
Company Equity
CirrusMD offers stock options to employees.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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