Guild is hiring a Senior Client Services Operations Manager to drive efficient and scalable client management practices to support the growth of Guild’s existing employer partners. In this role, you will be responsible for delivering scalable client management processes, identifying efficiencies and driving measurable improvements, and increasing collaboration within and outside of the team, ultimately enabling the Client Services function to deliver on the needs of both our Employer Partners and the company.

As a Senior Client Services Operations Manager you will be responsible for…

• Identifying and scaling client management best practices across our accounts
• Uncovering inefficiencies in existing processes and implementing scalable solutions to reduce redundancies
• Streamlining processes across Client Services to allow the team to deliver on high impact work
• Developing and implementing a methodology to assess, track, and manage client health
• Enabling the rollout of key GTM motions to support successful client expansions 
• Supporting quarterly OKR planning for the Client Services function and supporting account Level planning
• Driving consistent communication and dissemination of information across the Client Services team 
• Managing the feedback loop between individuals, account teams, and Client Services leadership
• Serving as the liaison between the business units (e.g. Learning Marketplace, Tech/Product, Student Experience, etc.)  and the Client Services team
• Own key playbooks and strategy documentation to ensure evergreen maintenance and updates
• Partner with Enablement teams to support new hire onboarding and central knowledge hubs
• Facilitate agenda and materials prep for CS wide meetings and events
• Delivering special projects for the Client Services team as needed

You are a strong fit for this role if you have:

• Minimum of 2-3+ years of experience in GTM or Client Operations
• Concrete, measurable examples of developing, delivering, and scaling operational improvements and implementing change
• Demonstrated ability to work cross-functionally with various stakeholders across levels
• Experience working in high-growth, high-velocity organizations 

Skills / Competencies:

• Strategic and Operational Excellence: Ability to participate in both high-level strategic thinking and as well as deliver operational execution. 
• Strong Prioritization & Bias for Action: Consistently demonstrates the ability to leverage qualitative and quantitative data, insights, and information to drive actionable results that move the needle for the organization.  
• Cross-Functional Collaboration: Ability to work with a range of stakeholders across the organization to manage expectations and drive alignment. 
• Strong Project Management Skills: Ability for managing multiple initiatives from inception to completion.

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $100,000-$137,500, as well as company stock options. 

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