SDxCentral is seeking a client relationship manager to join SDxCentral’s client fulfillment team. We are looking for someone with three to five years of experience in a performance marketing agency, digital marketing, or ad agency working as an account manager, traffic manager, performance manager or relationship manager.

We are looking for a candidate who can deliver precise execution, skilled relationship management, and be a strong bridge between the client and fulfillment team. 

As a technology start-up entering a period of significant growth we are looking for someone excited to work hard, experiment, grow, and celebrate with us. 

What You’ll Do:

• Serve as a bridge between the client and the fulfillment team through strong relationship-building, product knowledge, planning, and execution
  • Regularly engage with the client to ensure all client deliverables are delivered on time and meet specifications for order fulfillment 
  • Run all client-facing campaign kickoff meetings
  • Ensure order timeline alignment between client and fulfillment team
  • Ensure the program manager has everything they need from the client to properly stage campaigns and ad orders
  • Ensure Studios editors have everything they need from the client to properly execute content creation and staging
• Provide regular updates to the client and sales team on order fulfillment status including sending demand generation reports, ad reports, and timeline updates to the client
• Effectively supervise client health by promptly responding to client communications, monitoring potential risks, and escalating risks before they endanger order fulfillment and renewal
• Own the success of assigned clients ensuring that they meet their KPIs and define concrete percent-renewal goals
• Work with sales and business development to tee up consultative meetings and renewal opportunities
• Provide feedback on process improvements and take on special projects aimed at improving client satisfaction

The Skills We’re Looking For:

• 3+ years of experience in digital traffic, production and/or project management within an ad agency or digital marketing agency
• Experience working directly with clients
• Experience working on a cross-functional team
• Ability to track and execute multiple client-touches to ensure order delivery
• A consistent track record of being able to execute a plan
• Excellent organizational skills and the ability to multitask across teams, projects, and priorities
• An ability to work independently without direct supervision
• Strong communication skills
• Proficiency in Microsoft Office, Google Workspace (G Suite), Salesforce, Slack, WordPress, Zoom, and social media platforms

Who You Are:

• You have strong people skills and enjoy working with a diverse group of clients
• You can balance multiple projects at once and have excellent time management and organizational skills
• You are skilled at peer leadership and know how to keep people on task to get things done
• You have incredible attention to detail and are highly organized
• While you place a high value on maintaining positive client relationships, you are not afraid to repeatedly approach a client to deliver assets on time
• You have experience managing client accounts and/or as a project manager
• You enjoy taking ownership of projects and driving cross-functional teams towards common goals
• You want to work in a fast-moving company, own and design initiatives, have goals and responsibilities that are critical to the success of the company as a whole 

The Perks You’ll Get:

• Competitive pay and benefits including 401K with company match, customizable healthcare options, and three weeks of annual vacation. 
• Flexible work-from-home schedule (two to three days a week in the office)
• Flexible work hours and home-life balance 
• Newly renovated office including standing desks, lounge areas, flexible workstations, video studio, quiet do-not-disturb zone, security lockers, beer/cider fridge, and bike rack
• Denver RiNo office complex includes a non-profit Mexican restaurant, coffee shop, Bodega, two dog parks, a daycare center, a fitness center, a pool, and volleyball and basketball courts.

Who We Are:

SDxCentral is a data intelligence company specializing in media technology and marketing applications to predict, understand, and influence buyer trends in the IT infrastructure space. Built on the pillars of relevance, precision, and trust, SDxCentral looks for these attributes in all our team members. Learn more about SDxCentral on our corporate website: corporate.sdxcentral.com. Check out our flagship media site, SDxCentral.com, here.