The Client Development Associate supports the sales team and client engagement with our solutions.

What you will do:

• Own and manage numerous internal processes and projects for the sales teams and clients.
• Document clients’ deliverables, schedules, organizational structures and share with the sales team
• Assist with presentations, case studies, estimates and proposals
• Schedule client meetings and facilitate client and team communications
• Actively participate in client calls and meetings
• Assist in the creation, maintenance, and implementation of customer success plans
• Create, recommend and implement solutions that match Healthgrades solutions and resources to benefit clients, address their objectives and facilitate their engagement with Healthgrades
• Lead and facilitate client product training
• Triage and manage client support requests
• Become team SME for internal processes, documentation, tools and product experts

What you will bring:

• Bachelor’s degree in Business or equivalent experience
• 2+ years’ experience in solution-based client facing role or 2+ years’ experience working with Healthgrades’ products
• Possess Integrity, Intelligence & Curiosity, and Energy & Commitment
• Demonstrated proficiency with managing, delivering and solving complex projects with internal and external stakeholders
• Ability to work proactively, independently, seek answers, problem solve, time manage, prioritize and meet deadlines
• A strong team player that values teamwork
• Understanding of database and analytics functions with a business or marketing application
• Ability to build strong working relationships with clients and across the organization
• Ability to effectively and efficiently communicate detailed and complex concepts or plans through written and verbal mediums
• Ability to educate, influence, and coach client stakeholders on Healthgrades’ solutions, services, and processes
• Ability to respond calmly, thoughtfully and thoroughly to client and internal demands or negative situations
• Align with Healthgrades values of Own It, Wow Every Customer, Move Fast, and Change the Game – Make your team and clients better!

Why Healthgrades?

• Great work/life balance. 
• Generous compensation & awesome PTO!
• Senior Leadership team is accessible and has a strong track record of success.
• Fast paced culture where you can advance in your career.
• Work that matters – we help over a million Americans a day find the right doctor and right care.