What you'll do

You will join our talented “eOps” team charged to pro-actively monitor, support and report on all electronic operations and applications to guarantee reliability and availability for our Software-as-a-Service (SaaS) platforms. You will be a part of a growing team that provides exceptional support and communications to a variety of internal teams in the troubleshooting and analysis of technical issues affecting customer-facing solutions.

You will interact heavily with various internal customers to promptly resolve issues ensuring 24x7 systems availability. This job will be demanding, but offers the right candidate the opportunity to be an instrumental piece in safeguarding the delivery and uptime of our best-in-class solutions.

• Pro-actively monitor applications and system performance in production environments, using tools such as Nagios or similar.
• Write SQL to fix application data issues.
• Identify issue trends and elevate appropriately through management escalation path.
• Seek opportunities for process improvements and make recommendations.
• Maintain awareness of new operational processes as they are introduced.
• Accurately document and update knowledge-base when applicable.
• Understand the importance of Client-First service delivery, its impact to clients, and how it differentiates Billtrust.

What you'll bring to the team

• Strong technical abilities, including a demonstrated understanding of software technologies, system functionality, and data files
• Ability to utilize CRM technology to document and manage client support issues through monitoring and incident management
• Demonstrated ability to work successfully with defined operating protocols, systems processes, and service level agreements (SLAs) a plus
• Solid critical thinking skills with the ability to interface with various internal support partners to derive solutions
• Active listening skills with the ability to understand root cause of issues and understand the "why" behind the issue
• Remarkable interpersonal, verbal and written communication skills with an exceptional attention to detail
• Strong client engagement skills to enable an overall memorable client experience
• Bachelor degree in Computer Information Systems, Engineering or related discipline (or equivalent experience)

What you'll get

• Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
• Benefits: We offer full-time employees multiple healthcare packages, including free and low cost options.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Paid Parental Leave: To keep our employees and their families healthy.
• A Lively Culture: Ping-pong, bean bag toss, hackathons- we enjoy friendly competition.
• Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
• Convenience: Our office is located in the heart of Central NJ with close proximity to I-295, the NJ Turnpike and Route 1; Avoid the city – stay local!

Who we are

Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $15B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 17 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape.