The Associate Email Delivery Consultant gives our customers the tools and assistance needed to improve their email deliverability. The Consultant will identify and analyze delivery issues while educating customers on email best practices to help prevent further occurrences. You will be learning everything about our products, email delivery best practices, email infrastructure, and be putting those skills to work for the team and our customers.

What you’ll do

• Provide deliverability support and best practice education, as needed, to our customers and internally to our customer facing teams.
• Consults with customers and provide guidance on delivery topics including email authentication, abuse complaints, send strategy, segmentation, IP allocation, warm-up, reputation monitoring and integration with the SendGrid platform
• Monitors customers’ performance using internal metrics and 3rd-party delivery tools
• Manage delivery escalation and review requests through salesforce
• Compiles delivery data into account assessments including Email Delivery Reports (EDR)
• Alerts customers to potential problems and provide strategies to manage reputation
• Investigate and address email delivery problems with specific ISPs and mailbox providers
• Review customer configuration and practices and make suggestions on how to improve delivery through changes in infrastructure, server optimization, and policies
• Assist more senior members of the team with data analysis needed to provide billable services
• Works with marketing to generate blogs and webinars to drive thought leadership within the email industry

About You

• Requires 3 years experience of relevant experience and/or in large scale email operations (sender, ESP, or receiver)
• Experience in a customer facing role representing a SaaS product
• High technical aptitude
• Motivated, goal oriented and persistent
• Intermediate Excel skills, MySQL, Splunk and Hadoop
• A passion for customers and problem solving
• High level of initiative
• Experience using 3rd-party delivery tools (250OK, ReturnPath, eDataSource, Litmus, Email On Acid)
• 4 year degree required

About SendGrid

Founded in 2009, SendGrid built its reputation solving a key pain point of delivering transactional emails that respond to customer behavior (purchase receipts, order confirmations, password resets, etc.). In 2015, SendGrid expanded the platform into marketing email use cases, enabling customers to have one platform for both transactional and marketing email. We deliver over 40 billion emails a month for customers like Airbnb, Spotify, and Yelp.