Assistant Director of Travel Operations
An Audacious Mission
Today, coordinating business travel is complex because of competing interests, opaque industry practices, convoluted systems, and bad software.
But we believe that travel is a force-multiplier for growth.
Travel connects teams to new and existing co-workers, partners, and customers. It enables new opportunities, produces unexpected collaboration, and shifts perspectives. That’s why we focus daily on making travel more about why you’re going and less about how you’ll get there.
Our mission is to make in-person collaboration effortless.
The Role
We have an opportunity for a collaborative, driven, and experienced individual to join our Travel Support team as Assistant Director and have a massive impact on the scalability of our business.
As the Assistant Director of Travel Support, your mission—in partnership with the Director—will be to build an agile and scalable travel team. Success in this role will have a direct impact on how quickly we can scale while maintaining the highest quality service.
As a leader in our Travel Support team, you’ll be expected to identify the key pain points of scaling and then propose, experiment, and analyze potential solutions. Many companies have experienced growth challenges, in this role, you will be given the autonomy to solve these challenges.
You’ll also be accountable for our hiring process across the Travel Support team.
- Manage hiring plan and process for the Travel Support team.
- Create a schedule structure that supports volume fluctuations.
- Design a training program for the team that meets our scaling needs.
- Create and manage reporting resources for Team Leads to manage on-shift volume fluctuations.
The Typical Day
- Interview candidates for the Agent, Review, and Payments teams (Travel Support).
- Analyze data to ensure our team is poised for rapid growth
- Work with Team Leads on new resources for scheduling, training, and volume management.
Requirements
- BA/BS (or MA/MS) or equivalent experience.
- Minimum 4 years experience in a fast-moving tech or consulting environment
- Proven expertise scaling teams
- Demonstrated success building operations and workflows
- Outstanding visual, written, and verbal communication skills.
- Strong analytical skills.
- Ability to work in-person at our office in Denver (we're in RiNo!).