===== About Upserve =====

Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps. Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.

Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver. We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions. Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).

Company overview:

Upserve is a restaurant management system that transforms a restaurant’s point of sale into a point of service- offering up pointed and timely guidance on guests, staff, marketing, finances, and even the menu. Get to know us, by reading up on our culture or visiting our blog.

About the Manager, Business Development Representatives (BDR) role:

Upserve's BDRs are on the front-line of our business and are responsible for prospecting and scheduling demo presentations for our Direct Sales Teams. In this role you will oversee and motivate and this competitive team, with a focus on delivering a winning strategy and coaching. You will report into the Senior Director, Marketing and own the strategy and execution of our company’s inbound and outbound prospecting efforts to drive pipeline for the organization.

Day to day responsibilities include:

• Using technology (Salesforce, InsideSales PowerDialer, and Marketo) to track progress against goals and improve productivity
• Meeting and striving to exceed weekly and monthly team goals
• Developing and executing our Inbound and Outbound prospecting strategies, including script updates and targeted campaigns
• Working closely with Marketing, Sales, and Operations teams to create the tools and processes that will enable your team’s success
• Coaching your team on sales best practices by analyzing quantitative metrics as well as recorded call reviews
• Joining calls with important customers to help educate them about Upserve’s platform, knowing our product inside and out (we’ll train you of course)

The Right Ingredients

• At Upserve, we are One Team - united by our passion for our customers, the industry we serve, and the innovative way that we are delivering value. Our most successful employees are both humble yet confident, forward-looking but grounded, thorough yet fast-moving. To excel on our team, you should also take pride in your work and the value that it creates. Additionally, you are a forward thinking leader with strong Inside Sales experience. You love to motivate, coach and develop employees. Our BDR team is energetic and outgoing we need you to have strong interpersonal skills that include confidence, humility and empathy.

• 7-10 of progressive sales experience with 3 - 5 years of that being prior inside sales management experience in a SaaS environment
• Experience developing sales strategy
• Exceptional leaderships skills - this role requires a proven leader who knows how to motivate, coach and grow employees
• An entrepreneurial spirit - our sales team is hard-working, well organized, self-motivated and confident
• Familiarity using Salesforce, Marketo and other technologies to report and analyze sales funnel and sales cycle metrics
• A passion for sales, specifically technology that helps restaurateurs succeed

About Upserve:We have 8,500+ restaurants in every U.S. state that count on Upserve -- more than any other modern restaurant technology company. Our organization is 170 people strong, based at our Providence, RI headquarters with offices also in San Francisco, New York City, and Chicago. - Over the last 6 months, Upserve received NPS scores of +43, +65, +55 +52, +72 +80, higher than any other tech firm selling software to small businesses. - Our business is in hyper growth, doubling since last year, with thousands of restaurants relying on Upserve. And, with an LTV to CAC and our SaaS 'Quick Ratio' both exceeding 4x, we’re leaders in the market. - Our platform has massive data from which to make decisions: we manage over 11 million meals per month and over 16 million active diners (see our recent press release). - Our newest product feature enjoys 70% weekly active users and nearly 50% daily active users.- We offer competitive benefits to all employees, including 100% paid medical and dental, a 401(k), catered healthy lunches daily, dry cleaning in-office pickup, and gym discounts. Our experienced leadership team includes veterans of Demandforce, OpenTable, Tellme, BrightCove and McKinsey. We are also backed by the country's top venture capital investors including First Round Capital, Index Ventures, Shasta Ventures, Greylock Partners, Pritzker Group, Nextview Ventures, Chris Sacca, Alfred Lin, and others. Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a fe ===== Upserve's "Mise En Place" =====Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).- Our Net Promoter Scores over the last six months are higher than any other SMB software company- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker. But our focus on excellence doesn't stop there. We offer competitive employee, including the following: - 100% paid medical and dental coverage with the leading provider nation-wide - Unlimited Time Off - our policy is "take the time you need, when you need it" - A "family first" culture, with generous paid parental and caregiver leave - 401(k) with built-in financial advisory services - Quarterly wellness weeks, focused on mental, emotional AND physical health - Catered healthy lunches daily, as well as organic healthy snacks in our office. - On-Site dry cleaning pick-up for those who want it...and a flexible "come dressed" policy for others! - Multiple social clubs, including intramural sport leagues and a monthly "supper club" Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.