The Opportunity: 

Mersive is a software company offering an award-winning wireless collaboration product suite transforming how organizations work and learn.  We’re looking for a passionate IT Support Specialist to join the IT team.  This person will be the first line of defense and offense for creating and maintaining an excellent IT experience. You will provide support for all company IT-supported applications as well as troubleshoot computer issues and advise on appropriate action. Work includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software.  The person will also troubleshoot problem areas (in-person or via support tickets) in a timely and accurate manner and provide end-user assistance where necessary.

Who are we? 

We are a diverse team of dedicated people who genuinely care about our work, customers, and each other. We promote a culture of innovation, trust, inclusivity, and accountability. Mersive is looking for individuals who like a challenge and aren’t afraid to break new ground in technology or business models.

Roles and Responsibilities

• Provide initial support for all IT technology platforms for the entire organization
• Manage help desk tickets from creation to resolution, including detailing troubleshooting steps and escalating issues to higher tier resources when required
• Interact with third party vendors for support, contract management, and purchases
• Maintain accurate hardware and software inventory
• Configure IT equipment for onboarding/offboarding including imaging, configuration, IT orientation and physical set up
• Work occasional evenings and weekends as required

Desired Qualifications

• Responsive and proactive to customer requests and able to maintain a friendly persona under pressure
• Excellent customer service, verbal, and written communication skills
• Self-motivated, resourceful, and detail-oriented
• Ability to manage and prioritize multiple, simultaneous assignments
• At least 2 years of experience with helpdesk and/or customer support desk.
• Proficient with Microsoft Office Suite: Windows and MacOS. Linux experience a plus
• Knowledge of networking concepts, such as TCP/IP, DHCP, DNS, VPN, a plus
• Able to configure a variety of devices, including servers, network equipment, A/V equipment, desktops, laptops, iPhone/Android smartphones and printers, etc.
• Able to research and make recommendations for troubleshoot as well as new technologies, as needed
• Have the drive and aptitude to take on new projects, learn new skillsets, and expand current knowledgebase

Why Mersive:

• Awarded Denver Top Places to Work
• We are committed to a fair and equitable workplace, and we actively work toward greater diversity, inclusion and belonging.
• Work/Life balance and flexibility.
• Culture of collaboration, integrity, authenticity, and innovation.
• Compensation range of $65,000 – $85,000/annually, inclusive of base & variable compensation and commensurate with experience.

Mersive recognizes that people come to the workforce from various backgrounds and have different paths to success. We are also aware that folks unequally apply to jobs based on how qualified they perceive themselves to be. If you are not sure if you meet all the qualifications for the role you are interested in, please apply anyway! We would love the chance to review your application.

*Mersive is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, nationality, or ethnic origin, military service states, citizenship, or other protected characteristics.